Gas prepayment
Many customers find a prepayment meter a convenient way to pay for their gas. Prepayment meters let you pay the standing charge and for gas as you use it. It can also be used to collect an amount each week to cover any money you owe us.
Existing customers
If we have fitted a prepayment meter for you or you move to a property with a prepayment meter we will send you a gas card pack giving you the following details:
- A booklet explaining how your meter works
- A list of local agencies that sell credit or tokens and their opening hours
If you need to find out where you can buy credit for your prepayment meter please call 08456 00 55 88*. If you live in Yorkshire please call 0800 073 3273.
If you have lost your quantum gas prepayment card and need a replacement card please call 08456 00 55 88*. If you live in Yorkshire please call 0800 073 3273.
If you are experiencing a fault with your prepayment meter please call 08456 00 55 88*. If you live in Yorkshire please call 0800 073 3273.
If you smell gas please call National Grid Gas on 0800 111 999.
A prepayment meter is often the best way of paying money you owe us. We will always agree with you the amount the meter will collect each week depending on how much you can afford. The meter will be reset once your debt has been paid off.
If your supply goes off because of a fault with the meter we will endeavour to call out the same day. If you are away from home the prepayment meter will continue to collect the standing charge and any amount you owe us. You need to make sure there is enough credit on the meter before you go away to cover these charges.
View information on our electricity prepayment service.
* * Calls may be monitored and recorded for training and security purposes. Calls from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.
