Customer service

Your local electricity distribution company is responsible for the power supply in your area. They are responsible for the wires and cables that connect your home or business to the  National Grid. The electricity that is supplied through these wires and cables is supplied by npower. In the event of a power cut that affects other houses or business in your area, you should contact your local distribution company. You can find the relevant phone number below.

Powerloss helpline numbers
Distributor Telephone number
East Midlands Electricity Distribution plc 0800 0568090
EDF Energy Networks (EPN) plc 0800 7838 838
Aquila Networks (UK) plc 08457 331331*
EDF Energy Networks (LPN) plc 0800 0280247
Northern Electric Distribution Ltd 0800 668877
United Utilities Electricity plc 0800 195 4141
Scottish & Southern Energy plc (North of Scotland)
0800 300999
Scottish & Southern Energy plc (South of England) 0845 7708090*
SP Distribution Ltd 0845 272 7999*
SP Manweb plc 0845 272 2424*


*  Calls may be monitored and recorded for training and security purposes. Calls from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.

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