Customer services

At npower we have a range of services designed to help our customers with additional needs.

Any customer with sight or hearing difficulties, or who is disabled, chronically sick or of pensionable age is eligible to become a Warm Response Service customer.

The Warm Response Service can offer the following services:

• Identity cards and a password scheme to help prevent bogus callers
  All our door-to-door sales staff have identity cards, and passwords can be set up for your peace of mind.
• Bills in special formats
  We can provide bills in large print, Braille or on audio-cassette tape or CD format.
• Guides and leaflets in special formats
  We can provide any of our literature in the same format as your bill.
• Textphone service
  For those customers who are hard of hearing and have access to a textphone, this service is available – 0800 413 016*

If everyone in the house qualifies as a Warm Response Service customer there are some additional services we can offer including special adaptors to help you use gas and electrical appliances and free gas safety checks.

For more information please call the Warm Response Team on 0845 166 3535*

* Calls may be monitored and recorded for training and security purposes. Calls from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges. Lines are open Monday to Friday, 8am to 6pm