Statements of Service
We want to ensure that all our customers are treated fairly and receive a service that meets their needs.
We have produced five booklets describing the services and help available from us.
You can download a copy of the booklets for:
- Paying for gas and electricity
- Prepayment meters
- Using electricity and gas efficiently
- Warm Response Service
- Visiting your home
- Free gas safety checks
You can also download our Statement of Service booklet in the following languages:
Our service to you - Punjabi
Our service to you - Hindi
Our service to you - Urdu
Our service to you - Chinese
Our service to you - Polish
You will need a copy of Adobe Acrobat Reader to view these files. This is a free download from the Adobe website.
If you ask us, we can send you any of these booklets in large print, in Braille or on cassette.
