Code of Practice for Accurate Bills
Energy Retail Association (ERA) Code of Practice for Accurate Bills
We are committed to providing a quality service to our customers. As part of this, npower supports the independently audited code of practice developed by the Energy Retail Association (ERA).
The Code of Practice for Accurate Bills will help to ensure that npower continues to provide its customers with excellent service.
The code is an important example of our commitment to ensure customers receive accurate and timely bills.
The Code of Practice will benefit our customers by explaining:
- What you can expect from npower regarding bills and statements
- What you can do to make sure that you receive the right bill at the right time.
We have provided a copy of the Code of Practice and frequently asked questions regarding the code for you to view. The documents are PDF files. They should each take less than 2 minutes to display using a standard 56k modem.
- Code of Practice for Accurate Bills
- Back Billing for Residential Customers
- FAQs on Code of Practice for Accurate Bills
You will need a copy of Adobe Acrobat Reader to view this file. This is a free download from the Adobe website.
To read more about the Energy Retail Association, visit the ERA website.
