Customer service phone numbers
When you call us, please use the phone number shown below that matches your current payment method. This will help us handle your call effectively and efficiently.
Monthly Direct Debit
If you pay by Monthly Direct Debit (a regular amount directly from your bank account): 0845 070 4851*.
Receipt of Bill
If you pay on Receipt of Bill (you pay by cash or cheque when you get your bill each quarter): 0845 070 4850*.
Quarterly Direct Debit
If you pay by Quarterly Direct Debit (a variable amount directly from your bank account when you get your bill each quarter): 0845 070 4850*.
Regular Payment Plan
If you pay by Regular Payment Plan (an agreed regular amount each week, fortnight or month using a plastic payment card): 0845 070 4852*.
Prepayment
If you have a Prepayment Meter (a meter where you make payments to a key, by token or smartcard and then place the credit directly to your meter): 0845 070 4853*.
Lines are open:
Mon - Fri, 8.00am to 8.00pm
Sat, 8.00am to 6.00pm
* Calls may be monitored and recorded for training and security purposes. Calls from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.
