Customer services

How to read a dial meter

Example of a dial meter

In this example, the meter reading would be '013998'.

Dial meters are used for gas and electricity. They can be difficult to read. Note that:

  • Adjacent dials turn in opposite directions
  • The number and position of dials may vary
  • The unit labels may vary
  • If the pointer is between two figures, always read the number the pointer has passed
  • If the pointer is directly on a number look at the next dial to determine whether the number has just been passed. A higher number indicates that it has not been passed
  • Ignore dials that are red, don't have a pointer or that have no numbers marked on the dial
  • If the dial shows a zero in black, always provide this number as part of your meter reading
  • Your meter may show 5 or 6 readings in black, please provide them all

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