Got a question about your bill?
Check out our new video guides featuring Jill Halfpenny. They explain how we calculate your bill and how we manage your Direct Debit payment.
Contact customer services
Ask us about your account, bills, budget scheme, meter readings, technical and general account queries.
Complaints
View our complaints procedure and find out how to make a complaint.
Tell us your thoughts
Tell us your thoughts. If an npower representative has visited you recently we'd like to hear about your experience.
You can call us on 0845 606 0646† (option 3) to give your feedback.
† Calls may be monitored and recorded for training and security purposes
