The Energy Ombudsman

The Energy Ombudsman is free and independent service specialising in resolving customer complaints in an impartial way.

Telephone number: 0845 055 0760* or 01925 530 263

Textphone: 18001 0845 051 1513* or 18001 01925 430 886

Email: enquiries@energy-ombudsman.org.uk

Or alternatively, visit http://www.energy-ombudsman.org.ukfor more information.

* Calls may be monitored and recorded for training and security purposes. Calls from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.

Energy Supply Ombudsman member.

If you would like to view Ofgem's complaint handling regulations, click here