npower's Warm Home Discount

What is the Warm Home Discount?

The government and energy suppliers are running a scheme to help fuel poor and vulnerable households in England, Scotland and Wales get a rebate from their electricity bill.

If you are eligible the Warm Home Discount will offer you a benefit of £140 (Inclusive of VAT) against your electricity bill in 2017/18.

The Warm Home Discount is split into two groups, the ‘Broader group’ and the ‘Core Group’

Broader Group

You are eligible for npower’s Broader Group Warm Home Discount if you are in receipt of any of the following:

  • Income Support
  • Income-based Jobseeker's Allowance
  • Income-related Employment and Support Allowance (ESA)
  • Universal Credit
  • A gross annual household income less than £16,190

and you are also in receipt of one of the following:

  • Have Parental responsibility for a child aged 5 or under
  • Child Tax Credit
  • Disabled Child Premium or Element
  • Disability, Enhanced Disability or Severe Disability Premiums
  • Disability Living Allowance (For an adult or child within the household) or Personal Independence Payments (PIP)
  • Long term Incapacity Benefit
  • Pensioner Premium, Higher Pensioner Premium or Enhanced Pensioner Premium

To apply for the Broader Group Warm Home Discount you will be required to provide a declaration that you meet the eligibility criteria of the scheme, and in order to continue receiving the discount on an annual basis you will be required to reapply and provide further declarations. It is important to apply as early as possible as the scheme can be closed once a certain number of customers have signed up to our scheme.

You may also be required (in addition to the declaration referred to above) to provide further written documentary evidence of eligibility before receiving a rebate in any scheme year.

You can apply online. or call 0808 172 6999* or 0330 100 8669 (text phone 0800 413 016) View call charge information

Core Group

You may qualify for the Core Group Warm Home Discount if on the qualifying date you are receiving the:

  • Guarantee Credit element of Pension Credit (even if you get Savings Credit as well)

If you are eligible for the Core Group Warm Home Discount the Department for Work and Pensions will contact you directly over the winter of 2017/18.

If you haven’t been contacted, but believe you qualify, you should contact the government’s Warm Home Discount Team on: Telephone: 0345 603 9439, Monday to Friday, 8:30am to 4:30pm

Find out about call charges

How will I receive my discount?

Prepayment Customers:

As a pre-payment customer you will receive your £140 rebate as a Post Office voucher, which you can then take to any branch of the Post Office and use to top-up your pre-payment key

Credit Customers:

You will receive your £140 discount as a line on your bill. If you receive a bill close to the payment period during March or April which doesn't show your rebate you will receive it on your following bill.