npower Energy Fund
npower's Energy Fund has been set up to help npower customers who are struggling to pay for energy debt. The npower Energy Fund is funded by npower and is run on our behalf by Charis Grants.
The fund may be able to help you with your outstanding energy debt if you are domestic customer of npower and are in need, hardship or other distress.
Following a successful application for an award from the Fund, you will be required to pay for all of your energy consumption for a period of three months before the award is applied to your account and your debt is cleared. If any payments are not made, then the award may be withdrawn.
How to Apply
In order to apply for help, you must complete the Trust's application form. You can:
- Apply online on the Energy Fund website
- Contact the Application Form Request Line on 01733 421 060 to request an application form, which will be sent to you to complete and return.
The Spreading Warmth Programme was awarded a 'Big Tick' from the Business In The Community Awards for market innovation.
European Utility Award
The Spreading Warmth Programme won a European Utility Award in the category of Customer Excellence.
npower has been awarded the prestigious CommunityMark award from the Business In The Community.