Welcome to npower Spreading Warmth

What is npower Spreading Warmth?

As a leading energy company, we recognise the effect things like rising prices have on customers in need. So that's why our Spreading Warmth Programme offers help to customers who need additional support.

Through debt relief, energy efficiency advice and benefit entitlement checks, we can help keep you warm and reduce your costs.

From 2011 to 2016, we committed to providing £1.455 billion to help fuel poor customers.

Find out more about how we're Spreading Warmth below.


The Warm Home Discount offers eligible npower customers an annual benefit of £140 (Inclusive of VAT) on their electricity bill. This discount is now being offered to customers instead of the Spreading Warmth Tariff which has now been closed.

The npower Energy Fund helps npower customers who are struggling to pay for energy debt.

Free Gas Safety Checks – We may be able to offer you a free gas safety check if you are a homeowner who receives benefits.

Priority Services are available if you need some extra help. It offers free services to support your communication, safety and access needs, such as audio, large print, or Braille bills and correspondence, a password scheme, regular meter reading and we can move your pre-payment meter free of charge if you or anyone in your home can't access it to use it properly.

Need additional support from your water company?

Water companies offer extra help in a similar way to gas and electricity companies. You can find out more at either www.ofwat.gov.uk/households/extra-care-services or by contacting your Water Company.

Call us free on 0808 172 6999 (view call charge information) and we'll talk you through how we can help you with our services and offer advice about how to stay warm at home.