npower’s First Step Scheme offers advice and help if you're struggling to pay your npower bills. If you can't afford to keep your home warm, we may be able to offer you:

Help with your npower energy bills – our First Step advisors will work with you on a one-on-one basis to help you manage your energy bills. Together, we'll set up a payment plan that suits your circumstances, and you'll get lots of advice on how to save energy and money around your home.

First Step Fund – You may be eligible for help from our First Step Fund, which could clear all or part of your debt for you. We'll put your debt on hold for an agreed period of time, as long as you commit to a payment plan and keep up regular payments. After an agreed period of time (no less than six months) we may write off all, or some, of your debt. If you're in quite a lot of debt we may clear it in several instalments - as long as you keep up regular payments.

Spreading Warmth Tariff – If you meet certain eligibility criteria, we may offer you our Spreading Warmth Tariff, which offers significant savings on your energy bills. See details

For more information about the First Step scheme please contact our Warm Response Line on telephone 0808 172 6999* or textphone 0845 603 0652*.

*Lines are open from 8am - 6pm Monday to Friday and 9am - 5pm Saturday. Calls may be monitored or recorded for training and security purposes. Calls to 0808 and 0800 numbers are free from landlines but not from mobiles. Calls to 0845 number from BT landlines will be charged up to 5p per minute. The price of calls may vary with other operators. Please check with your operator for exact charges.