Npower has a range of charity partners who we are associated with. We are constantly working together, striving to provide you with the best innovative services to spread warmth throughout your home.

Our current partners are:

Macmillan Cancer support

Macmillan Cancer Support improves the lives of people with cancer through providing practical, medical and financial help as well as pushing for better cancer care.

Our partnership with Macmillan is worth over £3 million. There are currently over 2 million cancer sufferers in the UK with a fifth of these currently living in fuel poverty. Cancer sufferers are twice as likely to be in fuel poverty as anybody else as their income lessens and their bills increase. We work with Macmillan in order to provide them with a service to help them through their illness.

With Macmillan we have developed a specialist fuel management programme as part of our spreading warmth tariff. This specialist programme helps them to:

• Reduce their bills to less than 10% of their income even if their consumption increases. On average those on the fuel management programme saw consumption of electricity increase by 8% and consumption of their gas by 21%.
• Manage arrears – if the customer joins the scheme with a debt then we will write that off through the First Step Fund.
• Make their homes more energy efficient – our home energy efficiency advisors provide face to face advice within our core regions.
• Get full benefits checks through the Macmillan helpline.

A customer on the programme said: "I think it’s brilliant. The confidence it will give me to be able to put the heating on when I'm cold. You know, I'm already sitting here with the blankets on and I've undergone two bouts of chemotherapy and surgery and I've been freezing, from my bones out, so I think it's a wonderful, wonderful thing."

For more information visit the Macmillan website:(npower is not responsible for the content of external websites).

Home Heat Helpline

The Home Heat Helpline is an independent service for anybody concerned with their energy bill. It is funded by npower and 5 other energy suppliers. They have a free phone number with specially trained advisors ready to help you with your concerns.

They provide advice on:

• Benefits
• Grants for free home insulation
• Reduced tariffs
• Special payment options provided by your energy supplier

For more information visit the Home Heat Helpline website:(npower is not responsible for the content of external websites).

Or call their helpline on 0800 33 66 99

(Some networks or mobile operators may charge)

National Energy Action (NEA)

The NEA is an organisation who promotes energy efficiency services to tackle the heating and insulation problems of low income households. Its target is to eradicate fuel poverty. The government has set a target for eradicating fuel poverty by 2016. We sponsor the NEA on several projects with the main two being:

Winter fuel payment research – this highlights how winter fuel payments are spent and looks at whether the fuel payments are being absorbed into the wider household budget. It will hopefully provide the NEA with the means to expand the payment to a wider range of people.

New fuel payment method –is a research project aimed at finding alternative methods for paying bills that may benefit the fuel poor. Two alternative methods are currently being trialled.

For more information visit the NEA website:(npower is not responsible for the content of external websites).

Christians against Poverty

CAP are a national debt counselling charity, who offer a solution to anybody in debt through their unique in-depth service. They have an increasing network of UK centres and churches and they provide sustainable poverty relief. They teach clients vital budgeting skills that should last a lifetime.

For more information visit the Charity against poverty website: (npower is not responsible for the content of external sites )

Citizens Advice Bureau - CAB

We work with CAB on its “energy best deal” campaign. CAB work in partnership with Ofgem and various energy companies in order to produce a public awareness campaign. This campaign aims to:

• Make people aware of fuel savings that can be made through switching and renegotiating with fuel suppliers
• Provide information about help that can be made available from energy suppliers and the government for people who are struggling to pay their energy bills

This service is delivered through sessions aimed at end service users who can then be pointed in the direction of further help.

You can find out more by visiting the link:

For more information visit the CAB website: (npower is not responsible for the content of external websites)

Health through Warmth

HTW is an npower scheme that provides targeted support to those whose health is adversely affected by cold, damp living conditions - irrespective of whether they are Npower customers. The programme has delivered over £30 million of practical help to vulnerable households including £3m from the HTW crisis fund. We have recently committed £4.5m to continue this programme for a further 3 years.

You can find out more by visiting the link:

For more information visit the Health through warmth website:(npower is not responsible for the content of external websites)

Warm Zones

Warm Zones are part of National Energy Action, a UK based fuel poverty charity. Warm Zones is a not for profit, separate wholly owned subsidiary of NEA. It is an area-based programme targeting fuel poor households and helps improve their energy efficiency and maximise their income.

'Npower has been a major supporter of Warm Zones since 2001 in Sandwell, Hull, Birmingham and, more recently, in Neath Port Talbot and Wrexham, in association with Warm Wales. As part of [npower's] commitment to reducing fuel poverty and carbon emissions, we will continue to build on local partnerships using the Warm Zones approach.' Mike Lock Energy Services Manager, ex npower employee.

Our warm zones are:

• Sandwell
• Hull
• Birmingham
• Warm Wales

Warm Wales

Warm Wales is also in partnership with Npower. Warm Wales contains nine warm zones throughout Wales, these include; Bridgend, Caerphilly, Cardiff, Conwy, Denbighshire, Flintshire, Neath Port Talbot, Torfaen and Wrexham. It delivers a range of measures in regards to energy efficiency and regeneration. It has already delivered over £26 million of investment throughout Wales.

To find out more about work undertaken by warm Wales visit the warmWales website: (npower is not responsible for the content of external websites)

Our new Community Warmth programme

In 2008, we rolled out a new Community Warmth programme to provide home insulation and other energy-efficiency measures to vulnerable or fuel-poor households in targeted areas of the UK. Following a successful pilot in Leeds, two more programmes were launched in Lincolnshire and Bradford.

How Community Warmth works

Community Warmth works in partnership with local authorities. It takes a house-by-house, street-by-street approach to delivering energy-saving measures to residential households. The idea of this approach is to visit every property within a specific council area, and by doing so, offering a solution to each property’s specific needs.

It involves a specially trained team of surveyors going door-to-door throughout an identified area. They assess a household’s energy-saving requirements, verify eligibility for grants, complete all technical surveying and arrange an appointment for the work to be carried out – all in one visit. This ‘one-stop’ approach removes the need for several visits to potentially vulnerable households.

The surveyors also refer people to other partner services such as benefit entitlement and fire safety checks.