Welcome to Customer Services

What are Cookies?

Cookies are small text files that are saved to your computer when you visit websites. npower uses cookies to improve your experience when using our websites.

To complete product purchases or manage your account, you need to have cookies enabled. If you don't wish to enable cookies, you will still be able to browse our website but some functionality will be restricted.

We are currently working on ways to improve privacy and cookie preferences to comply with recent changes to legislation and to allow you to have greater control in managing your privacy on our websites.

View our cookie policy

Managing Cookies

If you wish to restrict or block the use of cookies on your computer when you visit an npower website, you can do this through your browser settings. The "Help" function within your browser should give details of how to manage cookies and how to delete cookies already on your computer.

For further information on cookies and how you can control how these are used, you can visit www.allaboutcookies.org.