Our services

Why choose npower?

Four Great Reasons

1. Award winning supplier
2. Risk Management Products & Services
3. Support from our experienced Team
4. Powerful on-line tools

Award Winning Supplier

Twice named Supplier of the Year in 2010, npower is an industry leader when it comes to advising our business customers so they can make the best decisions about how they purchase and use their energy. Whatever your approach to risk, and whatever your carbon reduction aspirations, we have services, tools and products that you need.

Risk Management Products & Services

If you want to protect yourself from fluctuations in market prices, we can tailor your fixed contract to meet your priorities. If, on the other hand, you want to spread your price risk over a number of purchases throughout the year, we can give you market information, tools and guidance to help you make effective decisions time and again.

The first to launch power flexible purchasing in 2002, npower’s risk management services have developed in both scope and ease-of-use so that we can offer you a range of solutions to help suit your business’s needs.

Support from our Experienced Team

As an npower business customer you will benefit from a dedicated Business Development Manager who will be on hand to provide guidance and help answer any questions – whether they relate to individual sites or aspects of your contract.

Our award-winning Optimisation Desk gives you the market intelligence you need to help you effectively spread your energy risk, including price analysis and market reporting. Keeping track of the market is easier thanks to weekly video updates by in-house expert Magali Hodgson reporting recent market trends and providing you with key tips for the coming weeks.

In addition to providing you with timely wholesale market information, the Optimisation Desk will allocate to you an experienced and dedicated Client Portfolio Manager who can assist and support you in operating your individual risk management strategy and also in trading execution.

Powerful Online Tools

Risk Navigator, npower’s web-based service, gives you easy access to market news as it breaks. Risk Navigator also allows you to view up-to-date Optimisation Desk reports, wholesale closing prices, and provides you with details on your trading positions.

Our package of energy management products and services, including Energy Assist and Encompass, is designed to help you self-manage your business energy and carbon needs. From Energy Snapshot, a clever online tool that tracks your consumption and emissions, to our Resource Centre, where you’ll find guides on reducing your costs, fulfilling your carbon reduction commitments, and much more.