This is the website of npower Limited. Registered office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB. Registered in England and Wales: number 3653277. This website also provides details of other companies and businesses in the npower limited group.
Thanks for visiting this npower website (the "website"). These terms tell you the basis on which you may use our website, whether as a guest or a registered npower customer. Please read them carefully as by using the website you indicate that you accept them and agree to abide by them. If you don’t agree with them, please don’t use our website. If you breach any of these terms, your permission to use our website ceases immediately.
This website is operated by Npower Limited ("we", "us" or "our" for short). We’re a company registered in England and Wales under company number 03653277. Our registered office is at Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB. Our VAT number is 768362492. We and our group companies, together with the products and services we sell and provide, are regulated by the ‘Office of the Gas and Electricity Markets’, more commonly known as OFGEM.
Our products and services may be provided by other members of our group of companies. Just so you know this may include:
| RWE Npower plc (company number 03892782) |
Npower Yorkshire Supply Limited (company number 04212116) |
| Npower Commercial Gas Limited (company number 03768856) |
Gas Plus Supply Limited (company number 05199935) Registered office – Dryden House, The Edge Business Centre, Humber Road, London, NW2 6EW |
| Npower Financial Services Limited (company number 03925068) |
Superior Plumbing Installations Limited (company number 00893718) |
| Npower Gas Limited (company number 02999919) |
Octopus Electrical Limited (company number 00830299) |
| Npower Northern Limited (company number 03432100) |
Electricity Plus Supply Limited (company number 05199936) Registered office – Dryden House, The Edge Business Centre, Humber Road, London, NW2 6EW |
| Npower Northern Supply Limited (company number 02845740) |
Npower Direct Limited (company number 03782443) |
| Npower Yorkshire Limited (company number 03937808) |
Except as shown all our group companies have the same registered office as us.
We hope you’ll find our website useful. It’s generally the most up-to-date source of information about us, our products and services, so you may find it useful to refer to if you have any questions.
We provide the website to you in good faith and you accept that the information shown is provided “as is” without guarantees, conditions or warranties as to its accuracy. We’ve taken all reasonable steps to ensure that the information displayed is correct at the time of inclusion, but there may be inadvertent or occasional errors for which we apologise. Where errors come to our attention, we’ll try to correct them as soon as reasonably possible however we accept no liability for any errors, omissions or inaccuracies contained in our website’s content. If you’ve any concerns, you must always check specific terms and conditions applicable to your relevant individual product or service.
Use of our website is at your own risk and you’re wholly responsible for decisions that you make as a result of information you read. You agree that you’ll only use our website for lawful purposes and not in a way that breaches applicable local, national or international laws or regulations (for example, using it to cause nuisance, annoyance or inconvenience, or to transmit, or procure the sending of unsolicited or unauthorised advertising or promotional material).
We aim to ensure that our website is available 24 hours a day however we’ll not be liable if it is unavailable at any time for any reason. Access to our website may be suspended temporarily or removed entirely without notice (e.g. if there’s a system failure, or for maintenance or repair).
The products and services available through our website are subject to specific terms and conditions which are available to you at the time that you purchase the product and/or service. You must read these - if there’s any conflict between them and these terms, they will prevail. If you’re a consumer, these terms won’t affect any of your statutory rights which you have, including those relating to contracts formed online. Unless otherwise stated, prices quoted on our website are exclusive of tax and delivery charges.
Except where you are entering into, or otherwise in relation to, a residential contract for the supply of gas and/or electricity on one of our group’s tariffs:
Unless otherwise stated we can suspend, change, cease supplying or withdraw the prices and/or details of products, services and/or offers shown on our website without notice, and without liability to you. Our website, and the products and services on it are intended for personal use only by people resident in specified areas of the United Kingdom. We don’t accept orders from outside of this region.
If you choose or we issue you with a username, password or other piece of identification information, you must keep it confidential. You’re fully responsible for all actions on your account. You must notify us immediately if there is any unauthorised use. We’re not liable for any loss or damage arising from your failure to keep this information confidential and we reserve the right to suspend or disable your username, password or other piece of identification information.
From time to time we may include hypertext links to sites which are created by individuals or companies outside of our group. If you click on these, you’ll leave our website. We do this when there is a particular relevance to the topic you're reading about. Whilst we’ll try to check that the content of these sites is suitable, we unfortunately can’t take any responsibility for the practices of the individuals or companies who publish them, nor the integrity or quality of their content. We’ve no control over these sites and accept no responsibility for them, for loss or damage that you may incur through your use of them or any results that may be obtained from them. Please review their terms of use and privacy policies (if any) prior to your use of them.
We don’t accept liability or responsibility for any websites which we frame.
Some elements of the content, products and/or services accessible from our website may not be provided by us but instead by other individuals or companies. We’re unable to guarantee such content, products or services are virus and error free. You should always check e-mails, attachments and files before downloading them.
Any intellectual property rights (for example, copyright, database rights, know-how, patents (in each case whether registered or unregistered)) in our website and its content (including the text, photographs and graphical images) are owned by us and our licensors. All rights are reserved. You’re permitted to download and print content from our website for your own personal use and not for other purposes (including business). The content of our website must not be copied, reproduced, used or otherwise dealt with for any other reason. Trademarks, logos and brand names shown on our website are owned by us and our licensors and no rights are granted to use any of them without the prior permission of us and/or our licensors (as applicable).
You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our website with a denial-of-service attack or a distributed denial-of-service attack. You must not attempt to gain unauthorised access to our website, the software that it uses, the server on which it is stored or any server, computer or database connected with our website. Any of the foregoing would be an offence under the Computer Misuse Act 1990. We reserve the right to report such offences and to co-operate with all relevant law enforcement bodies in relation to any investigation of such an offence (which may include us disclosing your identity to them).
To the extent permitted by the laws of England we and our group expressly exclude any liability:
To the extent permitted by the laws of England we don’t provide warranties of any kind, including suggestions that our products and/or services will be of satisfactory quality, fit for purpose, compatible with equipment that you have, secure and/or accurate. We don’t warrant that the information on our website is complete, accurate or that we’ve checked it.
You acknowledge that use of our website involves information being transmitted over public telecommunications networks which are inherently insecure. We make no representation or warranty that your use of our website, or the operation of it, will be uninterrupted, error, bug, or virus free and we accept no liability for effects of the same.
Nothing in these terms removes or limits our liability for fraud, death or personal injury caused by our negligence or for any liability which can't be limited or excluded by English law. If you’re a consumer, these terms won’t affect any of your statutory rights which you have and which cannot be excluded by these terms. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.
Information that we collect about you during your visits to our website and from your applications for products and services will be used and held by us in accordance with our privacy policy. Please read this to ensure that you are fully aware of how we and our group use your information. When you provide us with information, you acknowledge and agree that we’re entitled to treat this information as accurate and up-to-date.
You may link to our website provided that you do so in a way that is fair and legal and also:
We reserve the right to revoke the right to link to our website at any time without notice. You shall indemnify us for any loss or damage (including reputational damage) suffered by us and/or our group as a result of a breach by you of the conditions set out above in linking to our website.
These terms and any dispute or claim that arises in relation to them will be governed by the laws of England. You agree to only bring legal actions about these terms against us in a court in England. We reserve the right to bring a claim against you in your country of residence or any other relevant country.
If any part of these terms is found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms.
We do keep these terms under regular review and we reserve the right to change them so please do check each time you use our website. You'll be able to read about any updates on this page - as soon as they happen.
If we need to send any notices under these terms to you and you’ve given us your contact details, we’ll do this by communicating them to you via phone, text message, electronic messaging, e-mail or mail. In all other cases you can read about them here.
Why not visit the FAQ pages on our website? If the answer you’re looking for isn’t there, you can always speak to us – just follow this link to contact us!
