Frequently asked questions
If you are an npower customer who receives their gas on our Standard tariff or Feel Good Fix (April 2017 or May 2017) tariffs, then the price cut will affect you. You don’t need to do anything as we’ll be in touch over the coming weeks to let you know more.
If you’re on our Standard gas tariff you could save an average of £32 a year* from 28 March 2016. Your standing charge will stay the same.
It means the annual standard npower domestic gas tariff is now down from £623 to £591 a year on average*.
For our Feel Good Fix (April or May 2017) gas tariff customers, you could save an average of £28 a year* from 28 March 2016. Whilst the average price reduction is still 5.2%*, you are already benefitting from lower prices, so the overall average saving is less than for our Standard gas tariff customers.
* Based on Ofgem standard annual consumption of 12,500kWh gas and averaged across Britain including VAT and the annual value of Direct Debit discount. Actual annual saving to our current Standard and Feel Good Fixed tariff charges will vary according to the applicability of discounts and by region, consumption and meter type. Correct as at 8/02/2016.
Our prices are coming down in line with our overall costs. We buy our energy well in advance – months, even years ahead. So like other suppliers we’re playing catch-up with falls in the wholesale market. In addition there have been increases to other costs such as, network, distribution and smart metering costs.
We’ll keep reviewing wholesale costs to see if we can lower our prices any more.
Your Direct Debit payments are unlikely to change straightaway, as they’re not just worked out on price, but also how much energy you use over a year.
You’ll see the reduced prices on the first bill you receive after 28 March 2016 and we’ll review your payments about once every 6 months to make sure they’re at the right level for the amount of energy you use.
Your unit rates will fall the first time you top up your card or key from 28 March 2016.
It’s the wholesale costs for gas that have come down enough that we’re able to lower our prices for our customers. There hasn’t been so much movement in the electricity market and so we are not changing these at the moment.
Most of our tariffs let you fix prices up front so you know what to expect over a fixed period, so they aren’t affected by price changes. Our Standard tariff is variable, which means that where we are able to cut prices, we do. Customers on our Feel Good Fix (April 2017 or May 2017) gas tariffs will also benefit from the price cut in accordance with the terms and conditions of these tariffs, which are no longer on sale.
Yes, you’ll benefit from the lower prices whether you’re an existing customer or you join us as a new customer on our Standard tariff. If you get a new quote, it will reflect the current price and the price reduction on our Standard gas tariff. The price reduction on our Standard gas tariff is effective from 28 March 2016. If you choose this tariff, you’ll be charged at the current rate until then.
We are not making any changes to our standing charge.