Frequently asked questions
The price cut affects all of our customers who get their gas from us on our Standard tariff. If this is you then we’ll be in touch over the coming weeks to let you know more.
You don’t need to do anything.
If you’re on our Standard gas tariff you could save an average of £35 a year* from 16 February 2015. Your standing charge will stay the same.
It means the annual standard npower domestic gas tariff is now down from £702 to £667 a year on average*.
*Based on Ofgem standard annual consumption of 13,500kWh gas and 3,200kWh electricity and averaged across Britain including VAT, and the annual value of direct debit discount. Actual annual saving to our current Standard charges will vary depending whether you’re a dual fuel or single fuel customer, the applicability of discounts and by region, and your consumption and meter type. Correct as at 23 January 2015.
We buy our energy well in advance – months, even years ahead. So like other suppliers we’re playing catch-up with falls in the wholesale market, and can now pass on these savings to you.
We’ll keep reviewing wholesale costs to see if we can lower our prices any more.
Your Direct Debit payments are unlikely to change straightaway, as they’re not just worked out on price, but also how much energy you use over a year.
We’ll review your payments about once every 6 months to make sure they’re at the right level for the amount of energy you use. Your reduced prices will be reflected in your overall payments from 16 February 2015.
Your unit rates will fall the first time you top up your card or key after 16 February 2015.
It’s the wholesale costs for gas that have come down enough that we’re able to lower our prices for our customers. There hasn’t been so much movement in the electricity market.
Our other tariffs let you fix prices up front so you know what to expect over a fixed period, so they aren’t affected by price changes. If you want to switch tariffs we don’t charge exit fees, unless you’re on our In Control March 2017 tariff, which may include a fee of £50 per fuel.
Yes, you’ll benefit from the lower prices whether you’re an existing customer or you join us as a new customer.
Just to let you know, you won’t see the reduced prices in your quote – you’ll see the benefit when they become effective on 16 February 2015.