| Care Product | Boiler included? |
Central Heating system included? |
Fixed call out fee |
Cost per month | |
|---|---|---|---|---|---|
| Boiler care flexi | Yes | No | £50 | £9.95 For the first year |
More info |
| Central heating care flexi | Yes | Yes | £50 | £13.00 For the first year |
More info |
| Central heating care | Yes | Yes | FREE | £15.50 For the first year |
More info |
Our hometeam boiler and central heating care packages offer a comprehensive service to assist you in dealing with any unexpected maintenance and boiler repair bills following a breakdown. All our hometeam products include a full annual boiler service worth £99, unlimited calls outs by one of our team of Gas Safe Engineers, and a full 12 month guarantee on any boiler or central heating repair. Plus, if your boiler is less than 7 years old and we are unable to repair it, we will replace it with a brand new one!
See what’s included with our Boiler and Central Heating Care product (PDF)
npower hometeam care products: only available in mainland UK. Subject to eligibility. Terms, conditions and exclusions apply and can be found at www.npower.com. [Prices subject to change]. If you cancel before the end of your 12 month care contract, we may retain and/or recover any reasonable costs/expenses incurred by us (up to the value of your remaining payments).
£9.95 per month: Price is available for the first year to new and existing npower customers who do not have boiler care. Includes VAT at 20%. At the end of the 12 months, we shall notify you of your renewal price which is currently £11.50 and you will have the option to cancel your renewal if required. Subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any other offers. Prices correct as at 26/10/12 but subject to change.
£13 per month: Price is available to new customers for the first year only. At the end of the 12 months, We shall notify you of your renewal price (current renewal price is from £14.50 per month depending on region/location) and you will have the option to cancel your renewal if required. Subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 13/02/2013 but subject to change.
£15.50 per month: Price is available to new customers for the first year only. At the end of the 12 months, we shall notify you of your renewal price (current renewal price is from £18.00 per month depending on region/location) and you will have the option to cancel your renewal if required. Subject to availability and can be withdrawn at anytime. Cannot be used in conjunction with any offers. Prices correct as at 01/04/2012 but subject to change.
Unlimited callouts, all parts and labour included: Provided that the boiler is not beyond economic repair (BER). No repairs can be carried out in the first 14 days. £50 per callout charge applicable. All repairs guaranteed for 12 months: We will guarantee all parts and labour on a repair to the customers’ appliance for 12 months from the date of the repair.
Replacement Boiler: Where we find your boiler to be BER and is less than 7 years old we will replace it with a new boiler that we have selected as being an appropriate replacement. The replacement of the boiler includes the cost of installing it but does not include the cost of any upgrades required to your heating system that you may request or which is required by legislation or the cost of moving the boiler. We will not pay the costs of another installer replacing the boiler, provide a cash alternative or provide a discount against the cost of a replacement boiler by another installer. Where your boiler is more than 7 years old and we find it to be BER, you may be entitled to a £450 discount off the cost of a replacement boiler installed by one our Selected Installers. (Details of the Selected Installers shall be provided to you on request if applicable).
