Smart energy display

Smart Meter Installation Code of Practice

When we come to install your Smart meters we’ll work to the Ofgem-approved:

Smart Meters Installation Code of Practice (SMICoP) (PDF, 1.10MB)

This means you should get a high standard of service throughout the installation process. We’ll explain the benefits and show you how to get the best from your Smart energy display.

Broadly, the code covers:

  • New licence conditions for energy suppliers
  • Installer training and certification
  • Customer communications; before during and after installation
  • Appointment handling
  • Guidelines on how vulnerable customers should be considered.

Frequently asked questions

Search our FAQs for any other questions you might have about Smart meters