Smart Metering Installation Code of Practice

Ensuring a high standard of service

The main objectives of the Smart Meter Installation Code of Practice (SMICoP) [PDF - 1.10MB] are to make sure that the customer receives a high standard of service throughout the installation process, and knows how to use, and benefit from Smart metering equipment to improve the energy efficiency of their home. Broadly, the rules cover:

  • New licence conditions for energy suppliers to support the roll out of Smart metering
  • Smart metering installer training and certification levels
  • How energy suppliers engage customers and raise awareness about Smart metering before during and after installation of a Smart metering system
  • How appointments to install Smart meters are handled to minimise customer disruption
  • Specific guidelines on how vulnerable customers should be considered during the process