Smart Meter Installation Code of Practice
When we come to install your Smart meters we’ll work to the Ofgem-approved:
This means you should get a high standard of service throughout the installation process. We’ll explain the benefits and show you how to get the best from your Smart energy display.
Broadly, the code covers:
- New licence conditions for energy suppliers
- Installer training and certification
- Customer communications; before during and after installation
- Appointment handling
- Guidelines on how vulnerable customers should be considered.
Frequently asked questions
Can I have Smart meters with my solar panels or microgeneration?
A –Unfortunately we can’t currently provide Smart meters for use with solar panels or microgeneration. When you get information about having Smart meters fitted, please let us know if you have Solar or microgeneration. Then we can contact you when we have compatible meters available.
Search our FAQs for any other questions you might have about Smart meters