Landlords, letting agents and housing associations
It's easy to tell us when there’s a tenant moving in or out – just come online or give us a call.
It's helpful to give us around 2 days' notice. And make sure you have the tenant’s details to hand. We'll need to know their:
- Date they became responsible for the property
- Date of birth
- Contact details
We'll also need some information on the tenant moving out, including their
- Date they stopped being responsible for the property
- Forwarding address
And don't forget – the landlord will be responsible for the energy for any time the property is empty.
Got a prepayment meter
You'll need to call us and we'll need some extra information:
- Any credit or debit on the meter
- The meter serial number