When are you moving?
Let us know, it doesn't take long - all you need is your new address and postcode.
Tell us about your move using just your npower account number
Are you a landlord, letting agent or housing association? Tell us about a tenant moving in or out
Not a customer yet? Get a quote for your new home
Notifying us of a bereavement: Get in touch with our dedicated team
Our dedicated Bereavement Team is trained to make sure we're helping you as much as we can, they will support you through this difficult time.
To contact us after a bereavement, please call us on
0800 197 4033 or 0330 100 8633
If you’re moving home, why not let us know online? All you need is your email address or npower account number. Or if you’d like more help, call us on
0800 316 8558 or 0330 100 8658
We’re open from 8am to 8pm Monday to Friday, and 8am to 6pm on Saturday.
Calls may be monitored and/or recorded for security, quality or training purposes. Calls to 0800 numbers should be free from all mobiles and generally free from all landlines. Calls to 0330 numbers will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to 0330 numbers will be part of these.Close dialog window