Energy theft

Energy theft, or meter tampering, is where someone deliberately alters their gas or electricity meter so it doesn’t record their usage properly.

It’s a criminal offence which can lead to a fine and 5 years in prison, but more importantly it’s extremely dangerous. Tampering with a home’s energy supply can put the safety of people in the property and surrounding area at risk.

Not only that, but it's estimated to cost customers, suppliers and the energy industry £400,000,000 a year. We work hard alongside Ofgem to stamp it out, but we need your help.

Spot the signs of meter tampering

If you think someone is stealing energy or tampering with their meter, we need to know. Just fill out our anonymous form, call us or send an email.

Suspect energy theft? Let us know - it's completely anonymous.

Start anonymous form

Electricity Meters

0800 980 3496 or 0330 100 8796

revenue.protection@npower.com

Gas Meters

0800 980 2205 or 0330 100 8805

theftofgas@npower.com

The information you give us will be kept strictly confidential and we won't share your contact details without your permission (unless as required by law).

Other ways to report energy theft

United Kingdom Revenue Protection Agency

Crimestoppers

Call 101 and speak to your local police

If your meter has been stolen, call the Police on the number above and get a crime reference number. Then ring our Customer Enquiries team on 0800 073 3000 or 0330 100 3000 and arrange for a new meter to be installed.

PLEASE NOTE:
If you can smell gas or think there's a leak, turn off your supply at the meter and Call the National Gas Service Emergency Line on 0800 111 999.

And if you're worried about the safety of your or a nearby electricity supply, please contact the relevant electricity Distributor for your area.