Update your account details

It's important to keep your account details up to date. It's quick and easy to do this online.

If you've registered for an online account, just log in and go to 'Change' in your account preferences.

Log in

If you want to change your payment day or your payment amount, or set up a Direct Debit online, just log in and go to the 'Manage Account' tab. Then choose one of the 'Payment detail options'.

Don't have an online account?

Activate yours now. It’s quick and easy, and straightaway you’ll be able to:

  • View your bills and make payments
    Plus set up Direct Debits
  • Send us your meter readings online
    And get meter read reminders for accurate bills
  • Track your energy usage
    And see how you compare to similar npower homes

It only takes a couple of minutes to register. All you'll need is your account number and email address. You’ll find your account number on your bill, or in emails and letters we've sent you.

Moving home

Find all you need to know about transferring your energy supply across if you’re moving home, and how to get in touch.