Our new mobile app

Our mobile app just got better. Now you can do even more from your smartphone, from tracking your usage to planning future events on your account. Combine that with a brand new look and a brand new way to see your energy, and there’s a lot to explore.

npower mobile app on iphone

Download for Android

Download for Android

Android QR code

Download for iOS

Download for iOS

iOS QR code

The new Timeline

 

Understanding your energy is much easier with your personal timeline. It plots your readings, shows your bill history and even tells you what’s coming up. Pinch to zoom for more detail or tap an event to learn more.

With upcoming events plotted out you won’t forget a thing. Get reminders when your tariff changes, when your bill is ready and when it’s time to send a meter reading. Staying on top of your account is so much simpler.

Meter reads made easier

Time to send a meter reading? Then you can get it done in just a few taps. And for those hard to reach meters, the built-in torch* makes light work of even the darkest cupboards. *only available for devices with a camera and built-in flash

Compare energy

We’ve added £ and CO2 to Energy Tracker so it's even easier to understand your usage. Now you can compare previous months, spot ways to save money, and get a better picture of your energy.

Compare energy

We’ve added £ and CO2 to Energy Tracker so it's even easier to understand your usage. Now you can compare previous months, spot ways to save money, and get a better picture of your energy.

Personalised by you

Whether it’s our Brilliant Grid or another of our themes, you can pick your favourite and personalise the app. And with all your information saved and waiting for you whenever you log in, you’re ready to go.

Help along the way

Not sure where to start? No problem – our handy tips can help. Just tap the top right corner and we’ll talk you through everything from tracking your energy to paying a bill. You’ll be a pro in no time.

Our app - quick guide

Logging into the app is easy – just use your online account details. And if you can’t remember them, simply tap the forgotten password or username links.

If you don’t manage your energy online, you'll need to create an online account before you can log in.

Activate your online account

Remember - if you forget your details and try to log in 5 times your account will be locked. If this happens, just tap Forgotten Password to get a temporary one. Then you can create a new password when you log in again.

Your PDF bills are usually between 1-2MB. We recommend using Wi-Fi for downloading bills, but please take their size into account if you have a limited mobile data allowance.

Foresee Survey
Sometimes you may be asked to take part in a survey run by Foresee. This is to help us gauge your current level of satisfaction and help us understand the best ways to improve the app functionality and experience. You don’t have to take part, but we appreciate every response we get – you’re shaping the future of our app.