Electricity distributors

If you have a power cut call 105. This easy-to-remember number will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses. Take a look at our power cut help page for more information.

In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and several Independent Distribution Network Operators (IDNOs) that operate across regions. DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year.

Your local electricity distribution company is responsible for the power supply in your area and they look after the wires and cables that connect your home or business to the National Grid. Your electricity is supplied through these wires and cables by npower. If you lose your electricity supply and the power cut affects other houses or businesses in your area, you should contact your local distribution company. You can use the two digits at the bottom left of your supply number (which you’ll find on your electricity bill) to help you find the number to call from the list below.