Switch energy supplier online
Here are some of the things you can expect after switching to us:
Within the first 5 days
We'll send you a Welcome Pack and a copy of your contract. This will contain the details you have provided and your contract number, along with our Terms and Conditions.
You can use your contract number to create an online account and track your switch with Welcome Centre. It lets you see how you're progressing, read helpful information and send us an opening meter reading when you need to.
Follow your switch with Welcome Centre
You've got 14 days to change your mind from the day you sign up, so check your information to make sure you're happy.
And remember, we'll contact your current supplier to tell them you're switching – you don't have to do a thing.
Within a further 10 days
We'll be in touch to confirm your start date with us, and ask you to send us a meter reading.
Then we'll send the reading to your existing supplier so they can give you a final bill.
It's important not to stop your payments until you've paid this - they can object to you leaving if you owe them money.
They may also try to persuade you to stay with them – if you have any concerns about switching to us call us on 0800 316 3375.
Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
View call charge information
Within a further 2 days
We'll take control of your energy supply and send you your first bill within 3 months.
Then once you're all set up, you can create an online account if you haven't already. You'll be able to send us meter readings, see your usage and view or paying bills.
Once your switch is complete
Set up a Direct Debit
It’s simple to pay by Direct Debit. If you want to set one up, we’ll confirm the amount with you at least 14 days before your first payment is due.
Register for an online account
Once you’re all set up, you can activate your online account to look after your energy. Find out what you can do with one.
Get your vouchers
Please allow up to 8 weeks after you joined for any vouchers to arrive. If you switched through a comparison or cashback site, you’ll need to contact them directly.
Cancelling your contract
We give you a 14 day ‘cooling off’ period after you’ve joined us – if you want to cancel your contract during that time, you can.
Just call us:
0800 316 3375 from landlines
0330 100 8674 from mobiles
If you change your mind after the ‘cooling off’ period, you’ll still have to join us and we’ll ask you for some opening meter readings. You can choose to switch from us straightaway, but you’ll be with us for around 17 days while your new supplier gets you set up.
You can change your mind once you’ve left us, but we’ll have to set you up with a new account – we can’t reactivate your old one.
We’ll send you confirmation around 7-10 days after we’ve cancelled your contract.