The 'Know Your Rights' energy advice leaflet

It's easy to get independent advice so that you know your rights as an energy consumer. The 'Know Your Rights' leaflet (PDF, 69KB) has been produced by Consumer Futures in partnership with Citizens Advice and Citizens Advice Scotland . It provides information about where energy consumers can get independent information and advice about their energy supply and ways to reduce their energy bills.

The 'Know Your Rights' leaflet has information:

  • That could help if you want to get a better deal
  • To help you find out how to make a complaint
  • If you need advice about the quality of your electricity or gas supply
  • How to ask for help if you’re struggling to pay your bills.

For up-to-date information visit www.citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 03454 040506.