Bills and payments

Stay on top of your bills and payments

  • View your current and previous bills
  • Make a payment
  • Set up a Direct Debit
  • Use our energy tracker to save money

Log in Not registered? Register here


Magnifying glass

Chat to us


Be Social

Our social media team are here to help, and we aim to reply within 2 hours during opening times.

We're available to reply:

Monday to Friday 7am - 8pm, Saturday 8am - 6pm.

Call centre details


Chat to one of our team

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 073 3000 or 0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm

Meters and readings

Stay on top of your energy with an online account

  • Submit your meter reading
  • Set up handy meter read reminders
  • Find out when your next meter read is due
  • Track your energy usage

Log in Not registered? Register here


Meter readings

Chat to us


Be Social

Our social media team are here to help, and we aim to reply within 2 hours during opening times.

We're available to reply:

Monday to Friday 7am - 8pm, Saturday 8am - 6pm.

Call centre details


Chat to one of our team

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 073 3000 or 0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm

Prepayment meters

Quick links and answers


Top frequently asked questions


Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about prepayment meters 

Smart meters

Ways to get in touch


Get in touch with our Smart metering team:

Please have your account number to hand when you call, or include it in any email to us.

Landlines & mobiles
0800 980 9907

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

Contact us using minicom or textphone


Or email us at: smartcustomerservicesuk@npower.com

Electricity and gas tariffs

Quick links and answers


Top frequently asked questions


Ways to get in touch


Is your npower tariff coming to an end?

Call us on:

0800 316 9044 or 0330 100 8634

For all other queries call us on:

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Get a quote online and see if you could save  

Moving home

When are you moving?

Let us know, it doesn't take long - all you need is an online account, your new address and postcode. It can often be stressful but moving your energy couldn't be easier.

New to npower? Get a quote for your new home


Are you a student?

Tell us about your move using just your npower account number.

Chat to us


Be Social

Our social media team are here to help, and we aim to reply within 2 hours during opening times.

We're available to reply:

Monday to Friday 7am - 8pm, Saturday 8am - 6pm.

Call centre details


Chat to one of our teams

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 073 3000 or 0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm

Manage your account online

Quick links and answers


Top frequently asked questions


Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0800 316 9331

Mobiles:
0330 100 8601

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about managing your online account 

Boilers and heating

Quick links and answers


Top frequently asked questions


Ways to get in touch


Here's how you can get in touch with our UK call centres:

Call our UK call centres


To book a one off service or repair: 0800 0722 999
To book, change or cancel an appointment, call our Care Plan Team: 0800 980 5975

Lines are open Monday to Friday from 8am to 8pm, Saturday and Sunday 8am to 5pm.

View call charge information

Please have your account number to hand.

Contact us using minicom or textphone

Energy efficiency

Quick links and answers


Top frequently asked questions


Ways to get in touch


Here's how you can get in touch with our UK call centres:

Landlines:
0800 02 22 20

Mobiles:
0330 100 8620

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about energy efficiency 

Emergency and safety information

Quick links and answers


Top frequently asked questions


Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0800 073 3000

Mobiles:
0300 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about emergency and safety information 

Meeting your needs

Quick links and answers


Top frequently asked questions


Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about meeting your needs 

Complaints

Quick links and answers


Top frequently asked questions


Ways to get in touch


Here's how you can get in touch with our UK call centres:

For electricity and gas complaints

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Or write to us at:
npower, Customer Relations, PO Box 177, Houghton le Spring, DH4 9AQ

For boilers and heating complaints

Landlines:
0800 197 5442

Mobiles:
0330 100 7516

Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 5pm.

View call charge information

Please have your account number to hand.

Or write to us at:
npower, Customer Relations, PO Box 7760, Burton on Trent, Staffordshire, DE14 9FX

Contact us using minicom or textphone

Other

Look after your energy with an online account

  • View and pay bills
  • Send meter readings
  • Understand your energy usage
  • Tell us you're moving

Log in Not registered? Activate an account


Chat to us


Be Social

Our social media team are here to help, and we aim to reply within 2 hours during opening times.

We're available to reply:

Monday to Friday 7am - 8pm, Saturday 8am - 6pm.

Call centre details


Chat to one of our team

It's free to call from a landline, but some mobile charges may vary.

What you need

To help us out, please make sure you have your:

  • Account number
  • Latest meter readings (if you haven't already sent them)
Call options:

Call us on:

0800 073 3000 or 0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm

Switching to npower

Ways to get in touch



Here's how you can get in touch with our UK call centres:

Landlines:
0808 156 0056

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information


Contact us using minicom or textphone


Get a quote online and see if you could save