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Whatever you’d like to get in touch about, let us know and we’ll put you in touch with the right team to help you.

Bank holiday opening hours

We're closed for May bank holiday on Monday 27th May. You can still log in to your online account to send us a message - we'll answer your enquiry as soon as possible when we reopen.

We're open as normal again on Tuesday 28th May between 8am and 8pm.

Bills and payments

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Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Contact us using minicom or textphone


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Log in to your online account to send us a message.

Meters and readings

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Contact us using minicom or textphone


Monitor

Log in to your online account to send us a message.

Prepayment meters

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Contact us using minicom or textphone


Monitor

Log in to your online account to send us a message.

Electricity and gas tariffs

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Contact us using minicom or textphone


Monitor

Log in to your online account to send us a message.

Moving home

Quick links and answers


Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Landlines:
0800 316 8558

Mobiles:
0330 100 8658

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

If you’d like to take your boiler or central heating care with you into your new home, please call

0845 166 3639

Lines are open Monday to Friday from 8am to 8pm, Saturday and Sunday 8am to 5pm.

Contact us using minicom or textphone


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Manage your account online

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Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 316 9331

Mobiles:
0330 100 8601

Contact us using minicom or textphone


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Boilers and heating

Quick links and answers


Top frequently asked questions

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Contact us on Live Chat

Get direct real time access to one of our expert advisors.

Speech bubbles

Live chat available


Call our UK call centres

Lines are open:
Monday to Friday from 8am to 8pm
Saturday and Sunday 8am to 5pm.
Please have your account number to hand.

To amend or cancel an appointment: 0800 980 36 50
To book a one off service or repair: 0800 980 3650
Call our hometeam care membership team: 0845 166 3639
Call our hometeam service and repair helpline: 0800 980 3650 (24 hours)

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Energy efficiency

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Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 02 22 20

Mobiles:
0330 100 8620

Contact us using minicom or textphone


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Emergency and safety information

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Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0300 100 3000

Contact us using minicom or textphone


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Log in to your online account to send us a message.

Meeting your needs

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Top frequently asked questions

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000


Contact us using minicom or textphone


Monitor

Log in to your online account to send us a message.

Complaints

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Top frequently asked questions

Ways to get in touch with us


For electricity and gas complaints

Lines are open: Mon to Fri 8am to 6pm, Sat 8am to 2pm.
Please have your account number to hand.

Landlines:
0800 316 9328

Mobiles:
0330 100 8628

Or write to us at:
PO Box 97, Peterlee, SR8 9AP

For boilers and heating complaints

Lines are open: Mon to Fri 8am to 8pm, Sat and Sun 8am to 5pm.
Please have your account number to hand.

0845 166 3639

Or write to us at:
npower hometeam, Customer Relations, PO Box 7760, Burton on Trent, Staffordshire, DE14 9FX

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Other

Ways to get in touch with us


Call our UK call centres for free

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.
Please have your account number to hand.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000


Contact us using minicom or textphone


Monitor

Log in to your online account to send us a message.

Calls may be monitored and recorded for training and security purposes.
Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these.
The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.