We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren't happy with our service we'll do our best to put things right.
If there's something you’d like to talk to us about, please speak to one of our Customer Service advisers who will aim to resolve your issue straight away.
We’ve got various different teams ready to take your call so to help us get the right team for you, visit our contact us page.
If you are unhappy that your enquiry remains unresolved please contact our specialist Complaints Team, or complete our complaint form.
If your issue is related to a recent boiler service, repair, or Hometeam Care membership, please contact our Energy Services Complaints Team or complete our Energy Services complaint form.
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