How to make a complaint
We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren't happy with our service we'll do our best to put things right.
Unhappy? Please give us the opportunity to put it right
If there's something you’d like to talk to us about, please speak to one of our Customer Service advisers who will aim to resolve your issue straight away.
We’ve got various different teams ready to take your call so to help us get the right team for you, visit our contact us page.
Electricity and gas complaints
Boilers and heating complaints
It's easy to get independent advice so that you "Know your rights" as an energy consumer. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you're struggling to pay your bills. To "Know your rights" visit www.adviceguide.org.uk for up to date information or contact the Citizens Advice consumer service on 08454 04 05 06.