Contact us

Bills and payments

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To help us deal with your call please have the following to hand:

  • Your account number
  • Your meter readings if you have not provided them in the last month

Contact us using minicom or textphone


Send us a message about bills and payments

Meters and readings

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To help us deal with your call please have the following to hand:

  • Your account number
  • Your meter readings if you have not provided them in the last month

Contact us using minicom or textphone


Send us a message about meters and readings

Prepayment meters

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about prepayment meters

Electricity and gas tariffs

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about electricity and gas tariffs

Moving home

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 316 8558

Mobiles:
0330 100 8658

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

If you’d like to take your boiler or central heating care with you into your new home, please call

0800 980 5975 / 0330 100 7521

Lines are open Monday to Friday from 8am to 8pm, Saturday and Sunday 8am to 5pm.

View call charge information

Contact us using minicom or textphone


Send us a message about moving home

Manage your account online

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 316 9331

Mobiles:
0330 100 8601

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about managing your online account

Boilers and heating

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Call our UK call centres


To amend or cancel an appointment:
0800 980 3650

To book a one off service or repair:
0800 980 3650

Call our hometeam care membership team:
0800 980 5975 (from a landline), 0330 100 7521 (from a mobile)

Call our hometeam service and repair helpline:
0800 980 3650 (24 hours)

Lines are open Monday to Friday from 8am to 8pm, Saturday and Sunday 8am to 5pm.

View call charge information

Please have your account number to hand.

Contact us using minicom or textphone

Energy efficiency

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 02 22 20

Mobiles:
0330 100 8620

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about energy efficiency

Emergency and safety information

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 073 3000

Mobiles:
0300 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about emergency and safety information

Meeting your needs

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Contact us using minicom or textphone


Send us a message about meeting your needs

Complaints

Quick links and answers


Top frequently asked questions


Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

For electricity and gas complaints

Landlines:
0800 316 9328

Mobiles:
0330 100 8628

Lines are open Monday to Friday 8am to 6pm, Saturday 8am to 2pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.

Or write to us at:
npower, Customer Relations, PO Box 97, Peterlee, County Durham, SR8 9AP

For boilers and heating complaints

0845 155 0060

Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 5pm.

View call charge information

Please have your account number to hand.

Or write to us at:
npower hometeam, Customer Relations, PO Box 7760, Burton on Trent, Staffordshire, DE14 9FX

Contact us using minicom or textphone

Other

Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0800 073 3000

Mobiles:
0330 100 3000

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information

To get you to the right person faster, please have your account number handy when you call.


Contact us using minicom or textphone


Send us a message about other enquiries 

Switching to npower

Ways to get in touch with us


It’s free to call our UK call centres via landline, but mobile charges may vary.

Landlines:
0808 156 0056

Lines are open Monday to Friday from 8am to 8pm, Saturday 8am to 6pm.

View call charge information


Contact us using minicom or textphone


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