If you're having trouble paying your bills, please tell us. We can help if we know there is a problem.
If you have received your bill or reminder letter and you cannot afford to pay, please call us on the number provided on the letter or bill you have received. We'll ask some questions regarding your situation to help us find you an affordable way to manage your npower bills.
Please make sure that you have your account number and up to date meter reading to hand when you call.
Depending on your circumstances, we may be able to offer you further support and advice as well as payment options such as Direct Debit or regular payment plans. Find out about ways to pay your npower bills.
We have Statements of Service that cover paying for gas and electricity.
If you don't get in touch with us we'll write to you regarding the unpaid balance on your account. The following action may be taken:
Remember, we are here to help and it will be in your best interest to call us as soon as you can so we can help you and prevent any further action taking place.
If you're struggling to afford to pay your bills or have a number of debts, you may be able to get help and advice from your local Citizens Advice Bureau (CAB) or a money advice agency like the StepChange Debt Charity . You can also find the contact details of your local CAB in your phone book. The Money Advice Trust can also provide a list of other agencies that may be able to help you. With any of these agencies, we will take account of what they tell us when agreeing a repayment arrangement.
For free advice on using less energy in your home visit our saving energy pages.