What can we help you with today?

Our prices have changed

If you're on our Standard Variable tariff, our electricity and gas prices went up on 16 March 2017. Find out why it's happened and how it will affect you. If you were on a fixed tariff when the standard prices increased, you won't be affected until that tariff ends.

Find out more about our price change

Support guides

Use our simple interactive guides to help you understand your account.

In the know - interesting, useful and lifesaving information
(PDF, 477KB)

What you can expect from us - npower's guaranteed standards of performance (PDF, 298KB)

Extra support

We recognise that our older and more vulnerable customers may need extra support. Find out how we may be able to help you and if you're eligible for any discounts.

Get in touch

Complaints and performance

We aim to provide you with the best possible service but sometimes things can go wrong. We take complaints very seriously so if you aren't happy with our service we'll do our best to put things right.