Energy saving advice and ideas
Around your home
Increasing your energy efficiency at home can be simpler than you think. There are plenty of ways to save energy that won't affect your lifestyle.
Find out if you can qualify for free or subsidised energy saving improvements, such as a boiler and or insulation. Check and see through this government backed scheme if you can lower the cost of your energy bills and make your home more energy efficient - find out more
Fill out our free and impartial Home Energy Survey. Tell us about your home and energy usage and we'll make recommendations for reducing your energy usage, carbon footprint and bills
If you're on an Economy 7 tariff, read our guide with to help you understand how it works and read our top tips for getting the most out of Economy 7.Getting the most out of Economy 7 tariff (PDF, 4,954 Kb).
Get personalised energy saving advice and more with our energy usage toolkit.
All you need to do is activate your online account.
- Compare how much gas or electricity you’ve used with other npower homes in your area
- See how much you’re using in £, kWh and CO2 with Energy Tracker
- Compare across years, and get a forecast of your future energy usage
Helping our customers to better manage their energy
There’s a lot going on in the energy industry. We’ve listened to your comments, and we’ll be making even more changes over the next few months to help make life a bit easier for you:
Standards of Conduct
We want to be more open and transparent. Ofgem, the energy industry regulator, has issued a new licence condition that asks us to explain how we treat customers fairly. So we’ll publish a report in December, which details how we’re ensuring the standards are applied throughout our business, at all levels, from the boardroom to our call centres. We plan to make it as easy as we can for everyone to contact us. We fully support this new licence condition – that’s one of the reasons why we’ve made our tariffs simpler.
Simplified Tariff Structure
Since September 2013, we’ve offered up to four simple tariffs. This helps customers understand their energy costs and make sure they’re getting the best tariff available.
Tariff Comparison Rate
From March 2014, we’ll help you to better understand the cost of your tariff so you can easily compare prices of different tariffs at a glance, on a like-for-like basis.
Helping you to choose the right tariff
From March 2014, we’ll also make sure it’s always easy to see which one of our tariffs is cheapest, so you can work out what’s best for your needs.