- Standard tariff with no early exit fees
- If you pay for both electricity and gas by Direct Debit you will receive a continuous discount through a reduction in your daily standing charge, worth £90 over each year.
- Variety of payment options
- Move to paperless billing and access your account online
You’ll benefit from a daily discount in your standing charge on a continuous basis and this will, over each year, amount to a £90 discount if you choose both gas and electricity with npower and pay for both by Direct Debit (so there is no additional discount after twelve months - because it is already taken into account in the price you have been paying each day).
You can opt to receive paperless bills and register for an online account which enables you to view your bills, make payments, submit meter readings, track your energy usage and update your personal details.
Customers coming to the end of an npower fixed term and fixed price tariff will automatically be moved to our Standard tariff unless they have actively switched to another tariff.
Tariff Information Labels
The TIL gives you all the information you need about a tariff in a standard format, to let you easily compare products. Each TIL is specific to the location of your property, fuel type (Gas or Electricity) and payment method.
The TIL contains infromation about the tariff, such as, costs for unit rates, standing charge costs, Tariff Comparison Rate (TCR), and discounts.
This tariff has a standing charge. This applies, no matter how much energy you use.
If you pay by Direct Debit you’ll pay the same unit rate for energy used as receipt of bill customers, but will benefit from a reduced standing charge. Direct Debit customers choosing not to pay in that way, or who are no longer able to pay in that way, will no longer be eligible for the discounted standing charge but will be given at least 30 days notice that their standing charge will increase.
In addition to paying standing charges and charges for the energy you use, other charges may apply while you are a customer, such as costs associated with recovering a debt from you or certain costs associated with your meter. Details of such charges are referred to in our terms and conditions of supply.
Tariff Comparison Rates
The Tariff Comparison Rate (TCR) is a rate for you to compare a tariff against another. It's a cost per kWh that a typical consumer would pay on that tariff. To work out the rate, we assume an average of kWh and then include the unit rates and standing charges. However, it's a guideline to help customers compare tariffs, it's not an actual price. The amount you pay will depend on your actual usage. Your current tariff’s TCR is always printed on your bill or annual summary.
TCRs will vary by location, fuel type (e.g. gas) and payment method.
Your Direct Debit discount: If you pay by Direct Debit, your daily standing charge will be discounted so that over a year you'll receive a discount of £40 on your electricity charges and £50 on your gas charges for paying by Direct Debit. If you stop paying by Direct Debit, you'll move on to the non-discounted version of your tariff. If this happens, we’ll let you know. Subject to change.
Meter read reminders: We’ll use the reading(s) you supply to produce your next bill whenever possible. There may be some circumstances when it isn’t possible to use your meter reading and in this case we’ll estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.