Activate your online account to see your bills and make payments, send meter readings, track and compare your energy usage with other households like yours and more. You can also try our great new mobile app.
The TIL gives you all the information you need about a tariff in a standard format, to let you easily compare products. Each TIL is specific to the location of your property, fuel type (Gas or Electricity) and payment method.
The TIL contains infromation about the tariff, such as, costs for unit rates, standing charge costs, Tariff Comparison Rate (TCR), and discounts.
We’ve summarised some of the important things you need to know about Online Price Fix August 2017 below, but please be sure to download and read through our terms and conditions:
Prices are fixed until 31 August 2017, subject to governmental or regulatory requirements
A £20 per fuel exit fee may be applied before 14 July 2017
This tariff is available to new or existing customers who pay by fixed monthly or variable quarterly Direct Debit. Unfortunately it’s not available to customers with non-standard or prepayment meters.
You’ll need to manage your account online and get your bills and other key communications via email
£786 average annual cost, including Direct Debit discounts and VAT at the reduced rate of 5%, and based on:
a customer with standard single rate meters
typical annual average consumption of 3,100kWh electricity and 12,500kWh gas
payment by Direct Debit
costs averaged across mainland UK
whether you get both your electricity and gas from us, or just a single fuel
whether discounts apply
your meter type
Annual charges may be higher than our standard charges.
Correct as at 11.07.16.
After 31 August 2017, you’ll automatically move to our cheapest Standard variable tariff applicable to you.
We split the amount you pay us into two parts - the amount you pay for the energy you actually use, and also a standing charge for the cost of delivering and supplying energy to your home. You’ll pay a standing charge now matter how much you use. Standing charges vary depending on your tariff, and are different for gas compared to what they are for electricity.
Direct Debit Discounts
We’ll reduce your daily standing charge if you pay by Direct Debit. So over a year you’ll get £40 off your electricity and £50 off your gas. Subject to change.
We’ll use your own meter readings to create your bills whenever we can. If we can’t then we’ll estimate how much energy you’ve used, using industry standard information. Please note that our agents still need access to your meter to take readings sometimes and to carry out important safety checks.
Changing your tariff or supplier: If you decide you want to switch tariff or supplier before 14 July 2017, an exit fee of £20 per fuel may apply.
This offer is subject to availability and may be withdrawn, suspended or amended at any time.
The Tariff Comparison Rate (TCR) is a rate for you to compare a tariff against another. It's a cost per kWh that a typical consumer would pay on that tariff. To work out the rate, we assume an average of kWh and then include the unit rates and standing charges. However, it's a guideline to help customers compare tariffs, it's not an actual price. The amount you pay will depend on your actual usage. Your current tariff's TCR is always printed on your bill or annual summary.
TCRs will vary by location, fuel type (e.g. gas) and payment method.