Fixed tariff

Price Fix April 2017

Switch to Price Fix April 2017 and you can freeze the price of your energy, right up until the end of April 2017.

Fixed price energy. Payment flexibility.

Know where you stand

Added certainty about your gas and electricity prices until April 2017 with this fixed-price tariff.

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Direct Debit discount

If you pay by Direct Debit, you’ll receive a discount.

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Fed up with paper bills?

Avoid the pile-up of unwanted paper by choosing to manage your account online with ease.

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Download all the terms and conditions relating to this tariff below

There are some important things you should know about this tariff. We’ve put a brief summary below for you, but please ensure you download and read all the terms and conditions:

Download Price Fix April 2017 terms & conditions (PDF, 28KB)

Download Standard terms and conditions (PDF, 527KB)

To see an estimate of how much you’d be paying with Price Fix April 2017, get a quote.

Price Fix April 2017: is a fixed-price tariff that’s available to new or existing customers with standard credit or Economy 7 meters paying by Direct Debit or on receipt of bill. Unfortunately it’s not available to customers with non-standard or pre-payment meters.

Prices will be fixed until 30/04/17 (providing no charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price) but may change for you if your payment method or meter type changes or you don’t continue to meet the eligibility criteria of the tariff. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

£1,073 based on a standard single rate meter customer with a typical annual average electricity consumption of 3,200kWh and gas consumption of 13,500kWh paying by Direct Debit. Costs are averaged across mainland UK. Includes the annual value of Direct Debit discounts and VAT at the reduced rate of 5%. Actual annual cost will vary according to the number of fuels taken, the applicability of discounts and by region, consumption and meter type and charges could be higher than our Standard charges. Correct as at 12/01/15.

Annual charges for individual customers will vary and may be higher than our Standard charges.

After 30th April 2017, you’ll automatically move to our cheapest Standard variable tariff applicable to you.

Choice of paperless billing: Opt to receive paperless bills by registering for an online account to view your bills, make payments, submit meter readings, track your energy usage and update your personal details. You can also access your account on the move on your smart phone with the free npower app. You can download it from the App Store and Google Play now.

If you pay by Direct Debit, you’ll pay the same unit rate for energy used as receipt of bill customers, but will benefit from a reduced standing charge. Direct Debit customers choosing not to pay in that way, or who are no longer able to pay in that way, will no longer be eligible for the discounted standing charge but will be given notice that their standing charge will increase.

Changing your tariff or supplier: There’s no exit fee if you decide to switch tariff or supplier.

A standing charge applies to this tariff: A customer pays a standing charge separately to their energy usage. It's for the cost of delivering and supplying energy to their home, rather than energy usage. A standing charge may vary depending on what tariff a customer is on and whether the supply relates to electricity or gas.

Your Direct Debit Discount: If you pay by Direct Debit, your daily standing charge will be discounted so that over a year you’ll receive a discount of £40 on your electricity charges and £50 on your gas charges for paying by Direct Debit. If you stop paying by Direct Debit, you’ll move on to the non-discounted version of your tariff. If this happens, we’ll let you know. There is no additional discount after 12 months as it is already taken into account in the price you pay each day. Subject to change.

Meter read reminders: We’ll use the reading(s) you supply to produce your next bill whenever possible. There may be some circumstances when it isn’t possible to use your meter reading and in this case we’ll estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.

Offer subject to availability and may be withdrawn, suspended or amended at any time.