Reducing fix to May 2017

Feel Good Fix May 2017

Switch to Feel Good Fix May 2017 and your energy prices won’t go up before May 2017. Plus, if our Standard gas and electricity prices fall, we’ll bring your prices down too. It’s win-win.

Prices that won't go up, but could come down

It’s a great feeling

With Feel Good Fix May 2017 you’ll know your energy prices could come down. And with our price guarantee you can count on the fact your energy prices will never go up while you’re on this tariff. Get a quote

It’s simple. If the price of fuels on our Standard Variable Rates goes down, then we promise we’ll bring down your prices on this tariff too.

So, you really get the best of both worlds. More certainty with protection from any price rises and the reassurance from knowing that you won’t miss out on price reductions.

Relax. There are no exit fees.

You can also rest easy knowing you have the freedom to switch tariff at any time. We won’t charge an exit fee even if you move to another supplier. So if you find a better deal or your circumstances change, you won’t be tied in.

Manage your account online

Register for an online account with us for 24/7 control of your energy. You’ll be able to see your bills, make payments, submit meter readings, track your energy usage and update your personal details. You can even access your npower account anywhere at any time from your smartphone with the npower app.

See the benefits

Quicker switching

If you’re new to npower, then the great news is that we’ve speeded up the time it takes to switch to us. On average, it now takes just 17 days to make the switch – which means you’ll have greater peace of mind about your energy prices sooner rather than later.

Discounts for you

If you have both gas and electricity with us, and pay by Direct Debit too, then you’ll pay £90 less for your fuel each year.

With Feel Good Fix May 2017, by paying for both electricity and gas by Direct Debit, you’ll receive a continuous discount through a reduction in your daily standing charge, worth £90 over each year.

Your daily standing charge will be discounted so that over a year you'll receive a discount of £40 on your electricity charges and £50 on your gas charges for paying by Direct Debit. If you stop paying by Direct Debit, you'll move on to the non-discounted Receipt of Bill version of your tariff. If this happens, we'll let you know.

There is no additional discount after 12 months as it is already taken into account in the price you pay each day. Subject to change.


Download all the terms and conditions relating to this tariff below

Our summary highlights key points about Feel Good Fix May 2017, but there are some other important things you should know. So please, download all the terms and conditions of this tariff from this page and read them carefully.

Download Feel Good Fix May 2017 terms & conditions (PDF, 90KB)

Download Standard terms and conditions (PDF, 527KB)

To see an estimate of how much you’d be paying with Feel Good Fix May 2017, get a quote.

About our Feel Good Fix May 2017 tariff

  • If our standard variable prices go down before 31st May 2017, then we’ll reduce your prices too.
  • And there’s no exit fee if you decide to switch tariff or supplier.

Feel Good Fix May 2017
This tariff is available to new or existing customers who have standard meters and pay by Direct Debit or when they get paper bills. Unfortunately it’s not available to customers with non-standard or pre-payment meters.

Our prices

Feel Good Fix May 2017 prices won’t go up before 31 May 2017 subject to governmental or regulatory requirements. Your prices may increase if you change your meter type or the way you pay, or no longer meet our eligibility criteria for this tariff. If there’s a change in the rate of VAT chargeable for the energy we supply, this could also increase the charges you pay.

With our Feel Good Fix May 2017 tariff, if the price of energy on our Standard Variable Rate goes down, we’ll reduce the price you’re paying proportionally to the decrease in your area.

Please note that if you start using more gas and/or electricity, then the amount you pay us will increase even though the price per unit remains the same.

After 31 May 2017, you’ll automatically move to our cheapest Standard variable tariff applicable to you.

Standing charges
We split the amount you pay us into two parts: there’s the amount you pay for the fuel you actually use, and then there’s a standing charge that pays for the cost of delivering and supplying energy to your home. Standing charges vary depending on the tariff you have and there are different standing charges for the supply of gas and electricity.

Direct Debit Discounts 
With Feel Good Fix May 2017, you’ll get a continuous discount in a lower daily standing charge when you pay by Direct Debit. The discount is worth £90 over each year if you pay for both electricity and gas by Direct Debit, and comprises a discount of £40 on your electricity charges and £50 on your gas charges. If you stop paying by Direct Debit, you'll move on to the non-discounted receipt of bill version of your tariff. If this happens, don’t worry we'll let you know. There’s no extra discount after 12 months as it’s already taken into account in the price you pay each day. Subject to change.

Manage your account more easily
With the Feel Good Fix May 2017 tariff, you can register for an online account to see your bills, make payments, submit meter reads, track your energy usage and update your personal details. You can also access your account on the move with your smart phone by using the free npower app, which is easy to download from the App Store and Google Play

Meter reading reminders 
We’ll use your own meter readings to create your bills whenever we can. If we can’t do that then we’ll estimate how much energy you’ve used, using industry standard information. Please note that our agents still need access to your meter to take readings sometimes and to carry out important safety checks (we have to do these by law).

Changing your tariff or supplier: There’s no exit fee if you decide to switch tariff or supplier.

Offer subject to availability and may be withdrawn, suspended or amended at any time.