Nest learning thermostat

Intelligent Fix - April 2017

With Intelligent Fix - April 2017, your electricity and gas prices will be fixed at the rates you sign up to, so you’ll not see any price rises before 30 April 2017. And it comes with a Nest Learning Thermostat  for £99 (includes standard installation worth £279), that programs itself to save you energy.

  • Fixed energy prices until 30 April 2017, plus a Nest Learning Thermostat for £99*.
  • Available to homeowners paying for dual fuel by Direct Debit and managing your account online. Wi-Fi connectivity required.
  • Energy charges will be just £1 per month higher when compared with our Standard charges (as at 15 May 2014) until 30 April 2017.
  • By paying for both electricity and gas by Direct Debit you will receive a continuous discount through a reduction in your daily standing charge, worth £90 over each year
  • A £50 per fuel early exit fee may apply if you change your tariff or supplier before 12 March 2017.

About this tariff

Intelligent Fix - April 2017 is available to new or existing dual fuel customers with standard credit or economy 7 meters paying by Direct Debit. Unfortunately it’s not available to single fuel, receipt of bill customers, or those with non-standard or pre-payment meters.

You’ll benefit from a daily discount in your standing charge on a continuous basis and this will, over each year, amount to a £90 discount for paying for both electricity and gas by Direct Debit (so there is no additional discount after twelve months - because it is already taken into account in the price you have been paying each day).

You’ll need to purchase a Nest Learning Thermostat for £99 including standard installation (worth £279). You can also access your account on the move on your smartphone with the free npower app. You can download it from the App Store and Google Play now.

Get the Nest Learning Thermostat™ for £99 with this tariff.

Nest learning thermostat

You’ll need to purchase a Nest Learning Thermostat for £99 including standard installation (worth £279). How do I pay for this?

To have the Nest Thermostat professionally installed, you’ll need to be a homeowner with a fully working central heating system and boiler. The installer will require clear access to your boiler, a Wi-Fi code and a working Wi-Fi connection. The Nest Thermostat isn’t suitable for customers with electric storage heaters as their primary heating system, electric under-floor heating systems or bio-mass boilers. It is not compatible with all central heating systems. For full details of what is and isn’t included in your installation, please see our Terms & Conditions.

In order to fully benefit from the features of the Nest Thermostat, you will be required to sign up to an online account with Nest and agree to Nest's terms and conditions. These terms and conditions contain some important exclusions regarding the functionality and compatibility of the Nest Thermostat.

*Worth £279: £179 is the retail price chargeable by npower for the Nest Learning Thermostat and the standard npower installation charge is £100, if purchased as a standalone product without your gas/electricity supply. All prices are inclusive of VAT. Correct as at 15/05/14.


Meet the Nest Learning Thermostat™

The Nest Learning Thermostat helps you save energy and stay comfortable by learning your temperature preferences to create a personalised schedule for your home. It automatically turns itself down when you’re away to help you save energy and can be controlled from your smartphone or tablet.

With all of its energy-saving features, the Nest Thermostat is the perfect companion to our fixed price tariff, Intelligent Fix - April 2017.

Auto-Schedule

The Nest Thermostat programmes itself to create a personalised schedule based on the temperature changes you’ve made and continually adapts to your changing life.

Auto-Away™

The Nest Thermostat notices when you're away and automatically turns itself down so you don’t waste any energy heating an empty home.

Remote Control

You can stay in control and change the temperature from your smartphone, tablet or laptop – anywhere, anytime.

The Leaf

The Nest leaf appears when you turn the Nest Thermostat to a temperature that’s energy efficient - it guides you to save more energy.

Energy History

The more you know, the more you can save. The Nest app shows you how much energy you used and why.

Let us take care of it

npower customers can book installation of their Nest Thermostat within 10-15 days. You’ll need to be at home during the installation, which will take around 75 minutes.

If you are not currently an npower customer it’s easy to switch to our Intelligent Fix - April 2017 tariff.

Once you’re an npower customer, we’ll be in touch to book your Nest Thermostat installation.

We’ll keep you updated as your switch to npower energy progresses.

The set up process and how it works

Your existing thermostat will be replaced with the Nest Learning Thermostat and connected wirelessly to your broadband router.

A Heat Link control box will be installed by the boiler and the Nest Thermostat will replace your existing thermostat on the wall. Alternatively, you can put the Nest Thermostat anywhere you like in your home on a Nest Stand. If you require a Nest Stand there will be an additional charge of £29 inclusive of VAT.

The Nest Thermostat costs £99 including standard installation (worth £279).

The Nest Thermostat will be installed by a 3rd party installation professional, and any technical support required will be provided by Nest.

Information

The Nest Thermostat isn’t suitable for customers with electric storage heaters as their primary heating system, electric under-floor heating systems or bio-mass boilers. It is not compatible with all central heating systems.

Here’s what the installation professional will need:

  • Clear access to your boiler
  • A Wi-Fi code
  • A working Wi-Fi connection
Nest installed in a family home Nest box contents

A standing charge applies to this tariff.

Energy charges will be just £1 per month higher when compared with our Standard charges (as at 15 May 2014) until 30 April 2017.

After 30 April 2017, you’ll automatically move to our cheapest Standard variable tariff applicable to you.

A £50 per fuel early exit fee may apply if you change your tariff or supplier before 12 March 2017.

The Nest Thermostat costs £99 including standard installation (worth £279).* Payment for this will be taken over the telephone and will be separate to your energy account. If we can’t install the Nest Thermostat you’ll be transferred to our Standard tariff. We will refund any excess charges you have already paid in comparison with our standard variable prices for you region and you will not incur an early exit fee. Significant additional charges may apply if you’re not eligible for standard installation.

Significant additional charges may apply if you’re not eligible for standard installation.

*Worth £279: £179 is the retail price chargeable by npower for the Nest Learning Thermostat and the standard npower installation charge is £100, if purchased as a standalone product without your gas/electricity supply. All prices are inclusive of VAT. Correct as at 15/05/14.


Download all the terms and conditions relating to this tariff below

Intelligent Fix - April 2017: Requires a residential contract with npower for electricity and gas on our Intelligent Fix - April 2017 tariff entered into on or after 15/05/14, paying by monthly Direct Debit or quarterly variable Direct Debit and managing your account online with paperless billing. Also requires you to purchase the Nest Thermostat and have it installed at a cost of £99. Prices will be fixed until 30/04/17 (providing no charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price) but may change for you if your payment method or meter type changes or you don’t continue to meet the eligibility criteria of the tariff. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. Offer subject to availability and may be withdrawn, suspended or amended at any time - full terms and conditions available at npower.com.

Nest: To have the Nest Learning Thermostat professionally installed, you’ll need to be a homeowner with a fully working and compatible central heating system and boiler. The installer will require clear access to your boiler, a Wi-Fi code and a working Wi-Fi connection. It is not compatible with all central heating systems. Requires payment of £99 (inclusive of VAT) which includes the Nest Thermostat and standard installation to be made when both fuels are on supply with npower on a Direct Debit payment method. If we cannot install the Nest Thermostat we will transfer you to the Standard variable Direct Debit tariff applicable to you and you will not be charged a cancellation fee.

£1 per month higher: Compares npower’s Intelligent Fix - April 2017 with npower's Standard electricity and gas charges (as at 15/05/14) based on a dual fuel customer. Includes VAT at the reduced rate of 5%. Correct as at 15/05/14.

Your Direct Debit discount: If you pay by Direct Debit, your daily standing charge will be discounted so that over a year you’ll receive a discount of £40 on your electricity charges and £50 on your gas charges for paying by Direct Debit. If you stop paying by Direct Debit, you’ll move on to our Standard receipt of bill tariff. If this happens, we’ll let you know. There is no additional discount after 12 months as it is already taken into account in the price you pay each day. Subject to change.

Meter read reminders: We’ll use the reading(s) you supply to produce your next bill whenever possible. There may be some circumstances when it isn’t possible to use your meter reading and in this case we’ll estimate your consumption. Our agents will still require access to your meter to take readings and for safety checks. The meter reads you supply will be in addition to our own meter reads and will be used to provide the most up-to-date view on your statement.