If you're on our Standard Variable tariff, from 16 March 2017 the cost of a typical dual fuel energy bill will be going up by 9.8%, or £109 a year on average.

What's happening? open/close

  • Gas prices will go up by 4.8%
  • Electricity prices will go up by 15% - including a £55 increase in the standing charge
  • If you're currently on our Standard Variable tariff you can protect your prices until 31 March 2021 with our Price Fix March 2021 tariff - with a 4.8% discount

You won't be affected by the price increase as long as at least one of the following applies to you:

  • you're on one of our fixed tariffs
  • you have a prepayment meter
  • you're helped by the Macmillan Fund (Fuel Management Programme)

We're also delaying the effect of the price increase if you get the Warm Home Discount.

Why are we doing it?

This is the first time our energy prices have gone up since 2013. But over the past few years, the cost of supplying energy to your home has increased, as well as the amount we need to pay towards government schemes.

Protect yourself from future price increases open/close

We're offering you protection from price increases with our Price Fix March 2021 tariff, freezing your prices until 31 March 2021. You can only get it if you're currently on our Standard Variable tariff.

Fixed rates. Long-term protection

  • Price freeze until March 2021
  • No early exit fees
  • Direct Debit discount
  • Pay by Direct Debit or Receipt of Bill
  • Optional online account management

Join one million of our customers who chose to switch to another one of our tariffs last year, and fix your prices now.

See if you could save

You don't need an online account to get a quote and change your tariff

Get a quote with your surname, postcode and account number

Got an npower online account?

What makes up your energy bill? open/close

Network and policy costs are making up a bigger and bigger part of your electricity bill. Here’s how a typical bill is made up:

Electricity bill costs

  •  22%
    Cost of Government Schemes
  •  18%
    Our operating costs
  •  23%
    Cost of getting power to your home
  •  29%
    Cost of buying energy
  •  5%
    VAT
  •  3%
    Profit

Gas bill costs

  •  6%
    Cost of Government Schemes
  •  19%
    Our operating costs
  •  25%
    Cost of getting power to your home
  •  40%
    Cost of buying energy
  •  5%
    VAT
  •  5%
    Profit

These breakdowns are based on an estimate of costs at Ofgem's annual average consumption (3,100 kWh for standard rate electricity and 12,500 kWh for mains gas).

Learn more about what makes up your energy bill.

If you need extra help open/close

We offer a wide range of care programmes for our customers who need the most help, or who are struggling with their energy bills. We've delayed the price increase until after the coldest months of the year, but if you get the Warm Home Discount then we're delaying the effect of the price increase for you even further, until May 2017.

Warm Home Discount

If you get the Warm Home Discount, to help soften this price increase, we're giving you a one-off discount of up to £17 (£13 Electricity and £4 Gas). You should see this discount on the next bill you receive after this price change happens on 16 March.

Macmillan Fund (Fuel Management Programme)

Your regular payment amount won't change while you're being helped by the npower Macmillan Fund (Fuel Management Programme) – any difference is paid for by the fund. It doesn't change anything right now. When you're no longer being helped by the fund, then your new payment amount will include the increased rates.

Anyone needing extra help

For anyone who is struggling with their energy bills, we have free help and support on hand for meeting your needs when it comes to your energy account. You should contact us straight away to discuss energy saving help, bespoke payment plans, and whether you're on the right tariff for your needs. You might be able to get help from care programmes such as the npower Energy Fund, Health Through Warmth, or our Priority Services.

Questions we get asked open/close