Our price increase

Electricity and gas prices on our Standard Variable and Juice tariffs will be going up on 17 June 2018. Here’s some more information on why we’re doing it, and how it will affect you.

What's happening? open/close

If you’re on our Standard Variable or Juice tariff, from 17 June the cost of a typical dual fuel energy bill will be going up by 5.3%, or £64 a year on average.

  • Gas prices will go up by an average of 4.4%
  • Electricity prices will go up by an average of 6.2%
  • If you’re currently on our Standard Variable or Juice tariff you can protect your prices for the next 4 years with our Price Freeze June 2022 tariff

You won’t be affected by the price increase as long as at least one of the following applies to you:

  • you're on one of our fixed tariffs
  • you have a prepayment meter or you're on the Safeguard tariff
  • you're helped by the Macmillan Fund (Fuel Management Programme)

Why are we doing it?

Since we last changed our prices in March 2017, the cost of supplying energy to your home has continued to increase. So we need to put our prices up to help cover those costs and provide you with the best possible service.

Freeze your prices now open/close

Protect yourself from the price increase

We’re offering you protection from the price increase with our Price Freeze June 2022 tariff, freezing your prices for the next 4 years. You can only get it if you’re currently on our Standard Variable or Juice tariff.

Fixed rates. Long-term protection

See if you could save

You don't need an online account to get a quote and change your tariff.

Get a quote with your name, postcode and account number

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What makes up your energy bill? open/close

Network and policy costs are making up a bigger and bigger part of your electricity bill. Here’s how a typical bill is made up:

Electricity bill costs

  •  25%
    Cost of Government Schemes
  •  13%
    Our operating costs
  •  25%
    Cost of getting power to your home
  •  27%
    Cost of buying energy
  •  5%
    VAT
  •  5%
    Profit

Gas bill costs

  •  7%
    Cost of Government Schemes
  •  18%
    Our operating costs
  •  27%
    Cost of getting power to your home
  •  38%
    Cost of buying energy
  •  5%
    VAT
  •  5%
    Profit

Learn more about what makes up your energy bill.

If you need extra help open/close

We offer a wide range of care programmes for our customers who need the most help, or who are struggling with their energy bills.

Macmillan Fund (Fuel Management Programme)

Your regular payment amount won’t change while you’re being helped by the npower Macmillan Fund (Fuel Management Programme) – any difference is paid for by the fund. It doesn’t change anything right now. When you’re no longer being helped by the fund, then your new payment amount will include the increased rates.

Anyone needing extra help

For anyone who is struggling with their energy bills, we have free help and support on hand for meeting your needs when it comes to your energy account. You should contact us straight away to discuss energy saving help, bespoke payment plans, and whether you’re on the right tariff for your needs. You might be able to get help from care programmes such as the npower Energy Fund, Health Through Warmth, or our Priority Services.

Questions we get asked open/close