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Energy services help

Help for existing customers

For all your energy services needs, from boiler queries
to solar panels and home insulation. We're here to help.

Why not ask us a question online?

Frequently asked questions

Update Are you a hometeam care customer?

Don’t forget as part of your membership benefits you receive an initial service and safety check. During the winter period we make repairs a priority to keep our customers warm, so it may take slightly longer than usual to complete your service. Please relax in the knowledge that under your membership you are still entitled to any repairs during this time. We will be in contact as soon as we can to arrange a date that is convenient for you.

Here's how video tips

How to set your room thermostat

How to bleed your radiator

How to check your gas meter

Phone calls: We may monitor and/or record calls for security, quality or training purposes. Calls to 0800 numbers may be free from BT landlines but will vary with other providers, and calls from mobiles may be considerably higher. The cost of calls to 0845 numbers may vary so please check with your provider for exact charges.

 

Contact us

Call our hometeam care membership team:
0845 166 3639

Contact the gas installations helpline:
0845 672 9230

 

Contact us on Live Chat

Get direct real time access to one of our expert advisors.

Live chat
 

Putting things right

Sometimes things can go wrong, but we’ll do our best to resolve your issue straight away.

 

Our energy services

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