Terms and conditions

Website Terms & conditions open/close

npower Ltd

This is the website of npower Limited. Registered office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB. Registered in England and Wales: number 3653277. This website also provides details of other companies and businesses in the npower limited group.

Website Terms of Use

Thanks for visiting this npower website (the "website"). These terms tell you the basis on which you may use our website, whether as a guest or a registered npower customer. Please read them carefully as by using the website you indicate that you accept them and agree to abide by them. If you don't agree with them, please don't use our website. If you breach any of these terms, your permission to use our website ceases immediately.

Who are we?

This website is operated by Npower Limited ("we", "us" or "our" for short). We're a company registered in England and Wales under company number 03653277. Our registered office is at Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB. Our VAT number is 768362492. We and our group companies, together with the products and services we sell and provide, are regulated by the 'Office of the Gas and Electricity Markets', more commonly known as OFGEM.

Our products and services may be provided by other members of our group of companies. Just so you know this may include:

RWE Npower plc
(company number 03892782)
Npower Yorkshire Supply Limited
(company number 04212116)
Npower Commercial Gas Limited
(company number 03768856)
Gas Plus Supply Limited
(company number 05199935) Registered office – Dryden House, The Edge Business Centre, Humber Road, London, NW2 6EW
Npower Financial Services Limited
(company number 03925068)
Superior Plumbing Installations Limited
(company number 00893718)
Npower Gas Limited
(company number 02999919)
Octopus Electrical Limited
(company number 00830299)
Npower Northern Limited
(company number 03432100)
Electricity Plus Supply Limited
(company number 05199936) Registered office – Dryden House, The Edge Business Centre, Humber Road, London, NW2 6EW
Npower Northern Supply Limited
(company number 02845740)
Npower Direct Limited
(company number 03782443)
Npower Yorkshire Limited
(company number 03937808)
 

Except as shown all our group companies have the same registered office as us.

Website content

We hope you'll find our website useful. It's generally the most up-to-date source of information about us, our products and services, so you may find it useful to refer to if you have any questions.

We provide the website to you in good faith and you accept that the information shown is provided "as is" without guarantees, conditions or warranties as to its accuracy. We've taken all reasonable steps to ensure that the information displayed is correct at the time of inclusion, but there may be inadvertent or occasional errors for which we apologise. Where errors come to our attention, we'll try to correct them as soon as reasonably possible however we accept no liability for any errors, omissions or inaccuracies contained in our website's content. If you've any concerns, you must always check specific terms and conditions applicable to your relevant individual product or service. 

Use of our website is at your own risk and you're wholly responsible for decisions that you make as a result of information you read. You agree that you'll only use our website for lawful purposes and not in a way that breaches applicable local, national or international laws or regulations (for example, using it to cause nuisance, annoyance or inconvenience, or to transmit, or procure the sending of unsolicited or unauthorised advertising or promotional material).

We aim to ensure that our website is available 24 hours a day however we'll not be liable if it is unavailable at any time for any reason. Access to our website may be suspended temporarily or removed entirely without notice (e.g. if there's a system failure, or for maintenance or repair).

Products and services

The products and services available through our website are subject to specific terms and conditions which are available to you at the time that you purchase the product and/or service. You must read these - if there's any conflict between them and these terms, they will prevail. If you're a consumer, these terms won't affect any of your statutory rights which you have, including those relating to contracts formed online.  Unless otherwise stated, prices quoted on our website are exclusive of tax and delivery charges.

Except where you are entering into, or otherwise in relation to, a residential contract for the supply of gas and/or electricity on one of our group's tariffs:

  • by completing and submitting electronic forms on our website you're making an offer to purchase goods and/or services which, if accepted by the relevant company, will result in a binding contract.
  • any details of products and services on our website are not an offer to sell or buy such products or services. The company advertising the product or service may decide to accept or reject your offer.
  • we can only provide products and services if they're available and we can't guarantee they will be.

Unless otherwise stated we can suspend, change, cease supplying or withdraw the prices and/or details of products, services and/or offers shown on our website without notice, and without liability to you. Our website, and the products and services on it are intended for personal use only by people resident in specified areas of the United Kingdom. We don't accept orders from outside of this region.

Passwords

If you choose or we issue you with a username, password or other piece of identification information, you must keep it confidential. You're fully responsible for all actions on your account. You must notify us immediately if there is any unauthorised use. We're not liable for any loss or damage arising from your failure to keep this information confidential and we reserve the right to suspend or disable your username, password or other piece of identification information.

External links from our website and third party content

From time to time we may include hypertext links to sites which are created by individuals or companies outside of our group. If you click on these, you'll leave our website. We do this when there is a particular relevance to the topic you're reading about. Whilst we'll try to check that the content of these sites is suitable, we unfortunately can't take any responsibility for the practices of the individuals or companies who publish them, nor the integrity or quality of their content. We've no control over these sites and accept no responsibility for them, for loss or damage that you may incur through your use of them or any results that may be obtained from them. Please review their terms of use and privacy policies (if any) prior to your use of them.

We don't accept liability or responsibility for any websites which we frame.

Some elements of the content, products and/or services accessible from our website may not be provided by us but instead by other individuals or companies. We're unable to guarantee such content, products or services are virus and error free. You should always check e-mails, attachments and files before downloading them.

Intellectual Property Rights

Any intellectual property rights (for example, copyright, database rights, know-how, patents (in each case whether registered or unregistered)) in our website and its content (including the text, photographs and graphical images) are owned by us and our licensors. All rights are reserved.  You're permitted to download and print content from our website for your own personal use and not for other purposes (including business). The content of our website must not be copied, reproduced, used or otherwise dealt with for any other reason. Trademarks, logos and brand names shown on our website are owned by us and our licensors and no rights are granted to use any of them without the prior permission of us and/or our licensors (as applicable).

Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our website with a denial-of-service attack or a distributed denial-of-service attack. You must not attempt to gain unauthorised access to our website, the software that it uses, the server on which it is stored or any server, computer or database connected with our website. Any of the foregoing would be an offence under the Computer Misuse Act 1990. We reserve the right to report such offences and to co-operate with all relevant law enforcement bodies in relation to any investigation of such an offence (which may include us disclosing your identity to them).

Our Liability

To the extent permitted by the laws of England we and our group expressly exclude any liability:

  • for direct, indirect and consequential loss or damage (including, loss of income, use, revenue, business, profits, contracts, anticipated savings, goodwill, wasted management or office time, data or corruption of data) how ever such loss or damage arises and whether incurred by you in connection with our website; the use, inability to use, failure to access, or results of the use of our website; your use of any sites linked to our website; and/or any materials or content posted on our website or a third party site.
  • for any loss or damage which was not reasonably foreseeable by you or us.
  • for the accuracy, suitability, quality or completeness of any information and the value and integrity of goods and services offered through our website.
  • for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious or other technologically harmful material that may infect your computer, equipment, programs, data or other proprietary material as a result of your use of our website or any site linked to or from it.
  • arising from any reliance placed on content accessible on or via our website. Information provided by us does not constitute legal or professional advice (financial or otherwise) and shouldn't be relied upon without taking independent advice. You're wholly responsible for any decisions that you make as a result of information you read. You must not rely on information on our website when making any investment decision or a decision to buy financial services from any organisation.

To the extent permitted by the laws of England we don't provide warranties of any kind, including suggestions that our products and/or services will be of satisfactory quality, fit for purpose, compatible with equipment that you have, secure and/or accurate. We don't warrant that the information on our website is complete, accurate or that we've checked it.

You acknowledge that use of our website involves information being transmitted over public telecommunications networks which are inherently insecure. We make no representation or warranty that your use of our website, or the operation of it, will be uninterrupted, error, bug, or virus free and we accept no liability for effects of the same.

Nothing in these terms removes or limits our liability for fraud, death or personal injury caused by our negligence or for any liability which can't be limited or excluded by English law. If you're a consumer, these terms won't affect any of your statutory rights which you have and which cannot be excluded by these terms. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

How do we gather and look after your information?

Information that we collect about you during your visits to our website and from your applications for products and services will be used and held by us in accordance with our privacy policy. Please read this to ensure that you are fully aware of how we and our group use your information. When you provide us with information, you acknowledge and agree that we're entitled to treat this information as accurate and up-to-date.

Can you link to our website?

You may link to our website provided that you do so in a way that is fair and legal and also:

  • link to but don't replicate the home page or other relevant page of our website.
  • ensure that your website doesn't contain content that is distasteful, offensive, controversial, inciteful, illegal, infringes any rights of any third party, is detrimental in any way to the npower and/or hometeam brands, or otherwise doesn't comply with applicable laws and regulations.
  • don't remove, distort or otherwise alter the size or appearance of our logos.
  • don't create a frame or any other browser or border around our website.
  • don't imply in any way that we're endorsing products or services other than our own.
  • don't misrepresent your relationship with us or present any false information about us.
  • don't use any of our trademarks without our permission.
  • don't link from a website that is not owned by you (unless you have the permission of the owner to do so).

We reserve the right to revoke the right to link to our website at any time without notice.  You shall indemnify us for any loss or damage (including reputational damage) suffered by us and/or our group as a result of a breach by you of the conditions set out above in linking to our website.

Law

These terms and any dispute or claim that arises in relation to them will be governed by the laws of England.  You agree to only bring legal actions about these terms against us in a court in England. We reserve the right to bring a claim against you in your country of residence or any other relevant country.

If any part of these terms is found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms.

What if we update our terms of use?

We do keep these terms under regular review and we reserve the right to change them so please do check each time you use our website. You'll be able to read about any updates on this page - as soon as they happen.

If we need to send any notices under these terms to you and you've given us your contact details, we'll do this by communicating them to you via phone, text message, electronic messaging, e-mail or mail. In all other cases you can read about them here.

What if I have a question?

Why not visit the FAQ pages on our website? If the answer you're looking for isn't there, you can always speak to us – just follow this link to contact us!

Tariffs no longer on sale open/close

npower additional terms and conditions for products no longer on sale

npower Price Control Agreement for the Fix December 2015 offer

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Fix December 2015 offers a price fix until 31 December 2015. Charges will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Fix December 2015 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • take your supply through a credit meter;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Fix December 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Fix December 2015 offer, we may transfer you to our standard variable prices applicable to you, and you may not be able to switch back to the Fix December 2015 offer at any point in the future.

You cannot be supplied on our Fix December 2015 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Fix December 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Fix December 2015 offer until 31 December 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge) indicated in the Fix December 2015 offer on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Fix December 2015 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices 42-49 days before the end of your Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Fix December 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Fix December 2015 Agreement offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 9647, Oldbury B69 2PZ. Or, you can email us at customer.acquisitions@npower.com or phone us on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in most 'inclusive minutes' from mobiles). You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Fix December 2015 Agreement offer.

Early Exit Fee

If before 12 November 2015 you change your supplier or tariff for electricity or gas, or both, to which your Fix December 2015 Agreement applies, we may apply a termination fee of £50 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12 November 2015.

Changing your tariff or supplier

You may end your Fix December 2015 Agreement or switch supplier without giving us any form of notice. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Fix December 2015 offer at any point in the future and may incur an Early Exit Fee if you change before 12 November 2015.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree with you to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Fix December 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.08.13

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npower Additional Terms for juice-e electricity

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

juice-e is a tariff designed for customers with an electric vehicle (and associated charging point), which may be charged overnight when juice-e electricity is cheaper.

In order to take up and remain on our juice-e tariff you must:

  • be a new electricity customer of ours (or any other npower group company) or a qualifying existing electricity customer in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • apply for supply of electricity to your Premises by telephone only using the dedicated telephone line 0800 294 3568;
  • have us (npower) supply your electricity;
  • be a domestic electricity customer;
  • have an electricity meter, which we call your "juice-e meter", that supports two rate charging, together with a cheaper night rate (otherwise known as economy 7 metering);
  • have a charging point capable of charging your electric vehicle installed at your home;
  • notify us immediately of changes to any of your details;
  • have chosen and we must have agreed to supply you on our juice-e tariff.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the juice-e tariff, we may transfer your electricity supply to our standard juice tariff, and you may not be able to switch back to the juice-e tariff at any point in the future. This may require us to change your electricity meter (if at the outset we replaced your meter for you to become a juice-e customer), the cost of which we reserve the right to recover from you if this occurs in the first twelve months of your juice-e Agreement Period (please see the juice-e Meter section of these terms) .

You cannot be supplied on our juice-e tariff if your supply is through a prepayment meter.

If you are a new electricity customer to us, you will first become our electricity customer on our juice tariff.

juice-e Agreement period
These terms apply from the date when we agree we will supply electricity to you under our juice-e tariff until the date on which you/we change your tariff/supplier at which point your juice-e Agreement will end. We call this the juice-e Agreement Period.

Our charges
Our prices for juice-e electricity will be our current juice-e prices, applicable to your area. These prices are our standard variable rates for juice-e meters and may change during the juice-e Agreement Period.

Changing your mind
If your juice-e agreement is cancelled but you continue to take supply of electricity from us, we will continue to supply you on our normal standard variable prices under our Standard Terms.

juice-e Meter
If you are an existing or new npower customer and currently have a standard meter then we will (and you permit us to) replace your meter with a juice-e meter. Once the juice-e meter is in place, we'll automatically switch your electricity supply over to the juice-e tariff. There is no initial charge to either new or existing customers for this change of meter. If you change your electricity supplier or tariff in the first twelve months of your juice-e Agreement Period you may incur an Early Exit Fee of £60 which represents the cost of changing your meter. If you have been paying your energy bills by Direct Debit you agree that we may also take this fee by Direct Debit.

Charging Point
To be eligible for the juice-e tariff you must have a charging point installed at your home which is compatible with your electric vehicle. You should check your electric vehicle manufacturer's guidelines when selecting an appropriate charging point. We do not recommend electric vehicle charging through a standard 13A plug (whether at home, at your place of work or in public) and do not accept any liability for property damage or personal injury caused by your choice of charging method unless such damage or injury is caused by our negligence or the negligence of anyone working on our behalf.

Changing your tariff
If you change your electricity tariff for an alternative npower tariff you will no longer be eligible for the benefits of the juice-e tariff and will be supplied electricity under the terms of your new tariff. You may not be able to switch back to the juice-e tariff at any point in the future and you may incur an Early Exit Fee.

Moving home
If you move home your juice-e Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the juice-e tariff and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the juice-e Agreement Period will be the juice-e electricity prices applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices.

V2.5 29.09.2011

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Terms and Conditions for paperless bills

  • To sign up for paperless bills, a valid email address must be provided and npower informed of any changes to this email address.
  • Only the npower account holder or their authorised representative can set up paperless bills. Any suspected unauthorised use should be reported immediately.
  • Failure to advise npower of changes to your email address may result in the paperless bills service being stopped.
  • If problems with your email account prevent the delivery of your bill notification email, we may stop paperless bills and reintroduce normal paper bills via the post.
  • In order to maintain accurate records, you must validate the registered email address when requested to do so. Failure to respond to this confirmation request may result in the paperless bills being stopped.
  • Once paperless bills have been set up, all previous methods of billing will be superseded and there will be no paper bills issued – including Braille, Audio & Enlarged bills. However, any follow up for outstanding balances and some npower literature will continue to be sent via post.
  • Occasionally there may be additional information on your bill relating to payment amounts or dates. A message will appear in the bill notification email when this occurs and it is your responsibility to log in to view your bill and note the changes. Other notifications may continue to be sent in the post.
  • Only those bills produced since paperless bills were set up, that you would normally have received through the post, will be viewable online.
  • If you currently receive separate gas and electricity bills, you will continue to do so after setting up paperless bills. You can and should set up both accounts for paperless bills under the same My npower membership.
  • A bill can only be set up against a single My npower membership.
  • Payment using the Giro slip will be unavailable. Payments should be made using an alternative method e.g. Direct Debit, online banking, online payments, or by Debit/Credit card.
  • We endeavour to maintain an active service 24 hours, 7 days a week. However due to essential maintenance and updates there are times when the service may not be available.
  • Opening hours for telephone contact with the Web Support Team will be Monday - Thursday 8am – 5pm and Friday 8am - 4.30pm.
  • It is your responsibility to maintain accurate contact information and you should make updates in the My details section of My npower as soon as you are aware of changes.
  • Some information previously sent with your bill will now be made available online. We will notify you by email when this happens. It is your responsibility to follow the link and read the new information as it may refer to your Terms & Conditions or Guaranteed Standards of Service.
  • You may opt out of marketing communications sent by email in the My details area of the site or by clicking the opt-out link in promotional emails.
  • If you move house, you will need to notify npower in the normal way, by either phoning or completing a change of address notification form on the website. You can set your new address up for paperless bills as soon as you receive your account number.
  • Changes to your direct debit payment amount will continue to be communicated via your bill or, in some instances, by post. Where your online bill contains details of changes to your payment amount, we will state this in your email notification. This email notification constitutes 'advance notice' on the assumption that you will view your bill. It is therefore your responsibility to open all emails from us and view your bill in a timely manner, in order to be aware of changes to your payment amount.

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npower Price Control Agreement for the Price Protector September 2016 offer

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Protector September 2016 offers a price fix until 30 September 2016. Charges will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Price Protector September 2016 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • take your supply through a credit meter;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Price Protector September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Protector September 2016 offer, we may transfer you to our standard variable prices applicable to you, and you may not be able to switch back to the Price Protector September 2016 offer at any point in the future.

You cannot be supplied on our Price Protector September 2016 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Price Protector September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Price Protector September 2016 offer until 30 September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge) indicated in the Price Protector September 2016 offer on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Protector September 2016 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices 42-49 days before the end of your Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Price Protector September 2016 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Protector September 2016 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 9647, Oldbury B69 2PZ. Or, you can email us at customer.acquisitions@npower.com or phone us on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in most 'inclusive minutes' from mobiles). You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Protector September 2016 offer.

Changing your tariff or supplier

You may end your Price Protector September 2016 Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Protector September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Protector September 2016 offer at any point in the future.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree with you to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Protector September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.08.13

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npower Price Control Agreement for the Price Fix September 2016 offer up to 14/12/13

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix September 2016 offers a price fix until 30th September 2016. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix September 2016 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

You cannot be supplied on our Price Fix September 2016 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as "Standard", "Go Fix April 2014"; "Juice"; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix September 2016 offer.

If you are an existing npower customer transferring to Price Fix September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix September 2016 offer until 30th September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign up, these being the prices (and standing charge) indicated in the Price Fix September 2016 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Fix September 2016 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind
You can cancel your Price Fix September 2016 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix September 2016 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix September 2016 offer.

Changing tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you ask us to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Price Control Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.05.13

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npower Price Control Agreement for the Price Fix September 2016

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix September 2016 offers a price fix until 30th September 2016. Charges will be on a single standing charge and unit rate basis and will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix September 2016 offer, we may end your agreement with npower (including your Price Control Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

In order to take up and remain on our Price Fix September 2016 offer you must also pay your energy bills by monthly direct debit, quarterly variable direct debit or following the receipt of a bill. If you fail to comply with this condition relating to your payment method we may:

  • transfer you to the non-Direct Debit version of the Price Fix September 2016 tariff if you agreed to pay by Direct Debit but that arrangement fails to operate; and/or
  • end your Price Control Agreement and transfer you to our standard variable prices applicable to you.

If your Price Control Agreement ends this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

You cannot be supplied on our Price Fix September 2016 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as "Standard", "Go Fix April 2014"; "Juice"; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix September 2016 offer.

If you are an existing npower customer transferring to Price Fix September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix September 2016 offer until 30th September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix September 2016 offer on the opening date of the offer. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Fix September 2016 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period. You will pay them from the end of that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. We will tell you about other product(s) that may be more suitable for you than the standard product mentioned above before the end of the Price Control Period.

Changing your mind
You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix September 2016 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix September 2016 offer.

Changing tariff or supplier
You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.05.13 (amended 15.12.13)

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npower Price Control Agreement for the Price Fix December 2015 offer up to 14/12/13

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix December 2015 offers a price fix until 31st December 2015. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix December 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix December 2015 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Fix December 2015 offer at any point in the future.

You cannot be supplied on our Price Fix December 2015 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as "Standard", "Go Fix April 2014"; "Juice"; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix December 2015 offer.

If you are an existing npower customer transferring to Price Fix December 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix December 2015 offer until 31st December 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign up, these being the prices (and standing charge) indicated in the Price Fix December 2015 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Fix December 2015 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind
You can cancel your Price Fix December 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix December 2015 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix December 2015 offer.

Early Exit Fee
If before 31st December 2015 you change your supplier or tariff for electricity or gas, or both, to which your Price Fix December 2015 Agreement applies, we may apply a termination fee of £50 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing supplier
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future and may incur an Early Exit Fee.

Changing tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future and may incur an Early Exit Fee.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you ask us to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Price Control Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix December 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.

If you don't transfer it to your new home this Price Control Agreement will end and you may incur an Early Exit Fee.

11.03.12

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npower Price Control Agreement for the Price Fix December 2015 offer up to 14/12/13

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix December 2015 offers a price fix until 31st December 2015. Charges will be on a single standing charge and unit rate basis and will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix December 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix December 2015 offer, we may end your agreement with npower (including your Price Control Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

In order to take up and remain on our Price Fix December 2015 offer you must also pay your energy bills by monthly direct debit, quarterly variable direct debit or following the receipt of a bill. If you fail to comply with this condition relating to your payment method we may:

  • transfer you to the non-Direct Debit version of the Price Fix December 2015 tariff if you agreed to pay by Direct Debit but that arrangement fails to operate; and/or
  • end your Price Control Agreement and transfer you to our standard variable prices applicable to you.

If your Price Control Agreement ends this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future.

You cannot be supplied on our Price Fix December 2015 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as "Standard", "Go Fix April 2014"; "Juice"; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix December 2015 offer.

If you are an existing npower customer transferring to Price Fix December 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix December 2015 offer until 31st December 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix December 2015 offer on the opening date of the offer. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Fix December 2015 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period. You will pay them from the end of that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. We will tell you about other product(s) that may be more suitable for you than the standard product mentioned above before the end of the Price Control Period.

Changing your mind
You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix December 2015 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix December 2015 offer.

Early Exit Fee
If before 12 November 2015 you change your supplier or tariff for electricity or gas, or both, to which your Price Fix December 2015 Agreement applies, we may apply a termination fee of £50 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12 November 2015.

Changing your tariff or supplier
You may end your Price Control Agreement or switch supplier without giving us any form of notice. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future and may incur an Early Exit Fee if you change before 12 November 2015.

If before 12 November 2015 you change your supplier for electricity or gas, or both, to which this Online Price Control Agreement applies, you may incur an Early Exit Fee.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix December 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end and (before12 November 2015) you may incur an Early Exit Fee.

11.03.12 (amended 15.12.13)

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npower Price Control Agreement for the Price Protector September 2016 offer - on sale 8th August - 8th September 2013

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Protector September 2016 offers a price fix until 30 September 2016. Charges will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Price Protector September 2016 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • take your supply through a credit meter;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Price Protector September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Protector September 2016 offer, we may transfer you to our standard variable prices applicable to you, and you may not be able to switch back to the Price Protector September 2016 offer at any point in the future.

You cannot be supplied on our Price Protector September 2016 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Price Protector September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Price Protector September 2016 offer until 30 September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge) indicated in the Price Protector September 2016 offer on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Protector September 2016 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices 42-49 days before the end of your Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Price Protector September 2016 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Protector September 2016 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 9647, Oldbury B69 2PZ. Or, you can email us at customer.acquisitions@npower.com or phone us on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in most 'inclusive minutes' from mobiles). You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Protector September 2016 offer.

Changing your tariff or supplier

You may end your Price Protector September 2016 Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Protector September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Protector September 2016 offer at any point in the future.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree with you to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Protector September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.08.13

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npower Price Control Agreement for the Price Fix November 2015 offer

These terms are in addition to and do not replace npower’s standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail.

Online Price Fix November 2015 offers a price fix until 30 November 2015. Charges will be on a single standing charge and unit rate basis and will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Online Price Fix November 2015 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • take your supply through a credit meter;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for an online account and paperless bills at npower.com within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • receive all account communications (including price change and tariff end notices and the provision of other important information) by e-mail;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a standing charge and single rate metered standard domestic tariff (or two unit rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Online Price Fix November 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix November 2015 offer, we may end your agreement with npower (including your Online Price Control Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

In order to take up and remain on our Online Price Fix November 2015 offer you must also pay your energy bills by monthly direct debit or quarterly variable direct debit. If you fail to comply with this condition relating to your payment method we may:

  • ask you to pay for your gas or electricity (or both) through a prepayment meter on our prepayment terms; and/or
  • end your Online Price Control Agreement and transfer you to our standard variable prices applicable to you.

If your Online Price Control Agreement ends or we take any of the actions listed immediately above this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Online Price Fix November 2015 offer at any point in the future.

You cannot be supplied on our Online Price Fix November 2015 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix November 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix November 2015 offer until 30 November 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Online Price Fix November 2015 offer on the opening date of the offer. The exception to this is if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges at the time, this causes our prices to exceed the fixed price. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

Our charges after the Online Price Control Period ends

At the end of the Online Price Control Period, or at the end of your Online Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Online Price Fix November 2015 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Online Price Control Period. You will pay them from the end of that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms.

Changing your mind

You can cancel your Online Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix November 2015 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Online Price Control Agreement. Address this to: npower, PO Box 9647, Oldbury B69 2PZ. Or, you can email us at customer.acquisitions@npower.com or phone us on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in most ‘inclusive minutes’ from mobiles). You may also use the cancellation form left with you if you signed in person. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Online Price Fix November 2015 offer.

Changing your tariff or supplier

You may end your Online Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix November 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix November 2015 offer at any point in the future.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Online Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Online Price Control Period, then until you leave you will pay the charges as per this Online Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Online Price Control Period then you will pay the charges as per this Online Price Control Agreement until you move to your new tariff.

Moving home

If you move home you may be able to transfer this Online Price Control Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Online Price Control Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Online Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix November 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don’t transfer it to your new home this Online Price Control Agreement will end.

20.10.14

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Price Fix March 2019

What is Price Fix March 2019?

Our Price Fix March 2019 tariff is no longer available.

If you’re already on Price Fix March 2019, here’s some more information about your tariff.

Prices are fixed until 31/03/19 subject to governmental or regulatory requirements. Your prices may increase if you change your meter type or the way you pay, or no longer meet the eligibility criteria for this tariff. If there’s a change in the rate of VAT chargeable for the energy we supply, this could also increase the charges you pay

Payment is by Direct Debit or when you get your bill.

The average annual cost for electricity and gas for this tariff is £1,175.* Of course, annual cost for individual customers will vary.

*How did we calculate this?: The average annual cost is based on standard single rate meter customer with a typical annual average electricity consumption of 3,200kWh and gas consumption of 13,500kWh paying by Direct Debit. Costs are averaged across mainland UK. Includes the annual value of Direct Debit discounts and VAT at the reduced rate of 5%. Actual annual cost will vary according to the number of fuels taken, the applicability of discounts and by region, consumption and meter type. Charges could be higher than our Standard charges. Correct as at 22.06.2015

A standing charge applies. After 31 March 2019, you’ll automatically move to our cheapest Standard variable tariff applicable to you.

There's no early exit fee if you change your tariff or supplier.

View Price Fix March 2019 terms and conditions (PDF, 92KB)

Find out about other exciting tariffs on offer.

Correct as at 22/06/15

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Mobile apps terms & conditions open/close

THIS AGREEMENT is dated the date on which you first use the App (as defined below).

PLEASE READ CAREFULLY BEFORE DOWNLOADING THE APP FROM THIS WEBSITE.

This end-user licence agreement (EULA) is a legal agreement between you (End-user or you) and Npower Limited of Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB registered in England and Wales with company number 3653277 (Licensor, us or we) for the Npower mobile application software, the data supplied with and by the software, and the associated media (App); and

We licence use of the App to you on the basis of this EULA and subject to any rules or policies applied by any appstore provider or operator from whose site, located at either https://play.google.com or https://itunes.apple.com as appropriate (either, Appstore), the End-user downloaded the App (Appstore Rules). We do not sell the App to you. We remain the owners of the App at all times.

Operating system requirements This App requires a mobile device running iOS 7, 8 or Android 4.0.3 to 4.4.2 with internet access.

Important notice:

  • By downloading the App from this Appstore you agree to the terms of the licence which will bind you. The terms of the licence include, in particular, the privacy policy defined in condition 1.5 and limitations on liability in condition 7.
  • If you do not agree to the terms of this licence, we will not license the App to you and you must stop the downloading process now. In this case the downloading process will terminate.
  • As a consumer, you have the right to withdraw from your transaction without charge and without any reason before downloading the App.
  • However, you will lose the right to cancel the transaction once you begin to download the App.
  • This does not affect your consumer rights for an app that is defective.

You should print a copy of this EULA for future reference.

AGREED TERMS

  • 1. ACKNOWLEDGEMENTS
    • 1.1 The terms of this EULA apply to the App or any of the products and/or accessible through the App (Services), including any updates or supplements to the App or any Service, unless they come with separate terms, in which case those terms apply. If any open-source software is included in the App or any Service, the terms of an open-source licence may override some of the terms of this EULA. Services may be provided by other companies within the npower group of companies. Please see http://www.npower.com/home/about-npower/terms-and-conditions/ for a list of the companies which are included in the npower group.
    • 1.2 We may change these terms at any time by sending you an email with details of the change or notifying you of a change when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Services.
    • 1.3 From time to time updates to the App may be issued through the Appstore. Depending on the update, you may not be able to use the Services until you have downloaded the latest version of the App and accepted any new terms.
    • 1.4 You will be assumed to have obtained permission from the owners of the mobile telephone or handheld devices that are controlled, but not owned, by you and described in condition 2.2 (Devices) and to download a copy of the App onto the Devices. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of this EULA for the use of the App or any Service on or in relation to any Device, whether or not it is owned by you.
    • 1.5 The terms of our privacy policy from time to time, available at http://www.npower.com/native/Help/PrivacyPolicy/ (Privacy Policy) are incorporated into this EULA by reference and apply to the Services. Additionally, by using the App or any Service, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
    • 1.6 The Services available through the App are subject to specific terms and conditions which are available to you at the time that you purchase the Service. You must read these - if there's any conflict between them and these terms, they will prevail. If you're a consumer, these terms won't affect any of your statutory rights which you have, including those relating to contracts formed online. Unless otherwise stated, prices quoted in the app are exclusive of tax and delivery charges.
    • 1.7 By using the App or any of the Services, you consent to us collecting and using technical information about the Devices and related software, hardware and peripherals for Services that are internet-based or wireless to improve our products and to provide any Services to you.
    • 1.8 Certain Services, may make use of location data sent from the Devices. You can turn off this functionality at any time by turning off the location services settings for the App on the Device. If you use these Services, you consent to us and our affiliates' and licensees' transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services.
    • 1.9 From time to time we may include hypertext links to sites which are created by individuals or companies outside of our group (Third-party Sites). If you click on these, you'll leave the App. Whilst we'll try to check that the content of Third-party Sites is suitable, we unfortunately can't take any responsibility for the practices of the individuals or companies who publish them, nor the integrity or quality of their content. We've no control over Third-party Sites and accept no responsibility for them, for loss or damage that you may incur through your use of them or any results that may be obtained from them. Please review their terms of use and privacy policies (if any) prior to your use of them.
    • 1.10 Some elements of the content and/or Services accessible from the App may not be provided by us but instead by other individuals or companies. We're unable to guarantee such content or Services are virus and error free. You should always check any files before downloading them.
    • 1.11 Except where you are entering into, or otherwise in relation to, a residential contract for the supply of gas and/or electricity on one of our group's tariffs:
      • (a) by completing and submitting electronic forms via the App you're making an offer to purchase Services which, if accepted by the relevant company, will result in a binding contract.
      • (b) any details of Services on the App are not an offer to sell or buy such Services. The company advertising the Service may decide to accept or reject your offer.
      • (c) we can only provide Services if they're available and we can't guarantee they will be.
    • 1.12 Unless otherwise stated we can suspend, change, cease supplying or withdraw the prices and/or details of Services and/or offers shown on the App without notice, and without liability to you. The App, and the Services on it are intended for personal use only by people resident in specified areas of the United Kingdom. We don't accept orders from outside of this region.
    • 1.13 If you choose or we issue you with a username, password or other piece of identification information, you must keep it confidential. You're fully responsible for all actions on your account. You must notify us immediately if there is any unauthorised use. We're not liable for any loss or damage arising from your failure to keep this information confidential and we reserve the right to suspend or disable your username, password or other piece of identification information.
    • 1.14 Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.
  • 2. GRANT AND SCOPE OF LICENCE
    • 2.1 In consideration of you agreeing to abide by the terms of this EULA, we grant you a non-transferable, non-exclusive licence to use the App on the Devices, subject to these terms, the Privacy Policy and the Appstore Rules, incorporated into this EULA by reference. We reserve all other rights.
    • 2.2 You may download a copy of the App onto any number of Devices and view, use and display the App on the Devices for your personal purposes only.
  • 3. LICENCE RESTRICTIONS
    • Except as expressly set out in this EULA or as permitted by any local law, you agree:
      • (a) not to copy the App except where such copying is incidental to normal use of the App, or where it is necessary for the purpose of back-up or operational security;
      • (b) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the App;
      • (c) not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programs;
      • (d) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App with another software program, and provided that the information obtained by you during such activities:
        • (i) is used only for the purpose of achieving inter-operability of the App with another software program;
        • (ii) is not unnecessarily disclosed or communicated without our prior written consent to any third party; and
        • (iii) is not used to create any software that is substantially similar to the App;
      • (e) to include our copyright notice on all entire and partial copies you make of the App on any medium;
      • (f) not to provide or otherwise make available the App in whole or in part (including object and source code), in any form to any person without prior written consent from us; and
      • (g) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or any Service (Technology),
      together Licence Restrictions.
  • 4. ACCEPTABLE USE RESTRICTIONS
    • You must:
      • (a) not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this EULA, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the App, any Service or any operating system;
      • (b) not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by this EULA);
      • (c) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
      • (d) not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
      • (e) not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
  • 5. INTELLECTUAL PROPERTY RIGHTS
    • 5.1 You acknowledge that any intellectual property rights (for example, copyright, database rights, know-how, patents (in each case whether registered or unregistered)) in the App and its content (including the source code, text, photographs and graphical images) are owned by us and our licensors. All rights are reserved. The source code and content of the App must not be copied, reproduced, used or otherwise dealt with for any other reason. Trademarks, logos and brand names shown on our website are owned by us and our licensors and no rights are granted to use any of them without the prior permission of us and/or our licensors (as applicable).
    • 5.2 You acknowledge that the rights in the App are licensed (not sold) to you, and that you have no rights in, or to, the App or the Technology other than the right to use each of them in accordance with the terms of this EULA.
    • 5.3 You acknowledge that you have no right to have access to the App in source-code form.
  • 6. EXCLUSION OF WARRANTY
    • 6.1 The App is provided to you in good faith and you accept that the functionality provided and information shown is provided "as is" without guarantees, conditions or warranties as to its operation or accuracy. We've taken all reasonable steps to ensure that the App functions as intended and the information displayed is correct at the time of inclusion, but there may be inadvertent or occasional errors for which we apologise. Where errors come to our attention, we'll try to correct them as soon as reasonably possible however we accept no liability for any errors, omissions or inaccuracies contained in the App or its content.
    • 6.2 Use of the App is at your own risk and you're wholly responsible downloading and installing it and for decisions that you make as a result of information you read. You agree that you'll only use the App for lawful purposes and not in a way that breaches applicable local, national or international laws or regulations (for example, using it to cause nuisance, annoyance or inconvenience, or to transmit, or procure the sending of unsolicited or unauthorised advertising or promotional material).
    • 6.3 Where the App or any of the Services access content via the Internet we aim to ensure that this is available 24 hours a day however we'll not be liable if it is unavailable at any time for any reason. Access to online content may be suspended temporarily or removed entirely without notice (e.g. if there's a system failure, or for maintenance or repair).
  • 7. EXCLUSION OF LIABILITY
    • 7.1 You acknowledge that the App has not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the App meet your requirements.
    • 7.2 To the extent permitted by the laws of England we expressly exclude any liability:
      • (a) for direct, indirect and consequential loss or damage (including, loss of income, use, revenue, business, profits, contracts, anticipated savings, goodwill, wasted management or office time, data or corruption of data) how ever such loss or damage arises and whether incurred by you in connection with the App; the use, inability to use, failure to access, or results of the use of the App; your use of any sites linked to the App; and/or any materials or content contained in the App or a Third-party Site.
      • (b) for any loss or damage which was not reasonably foreseeable by you or us.
      • (c) for the accuracy, suitability, quality or completeness of any information and the value and integrity of Services offered through the App.
      • (d) for any loss or damage caused by viruses, malicious or other technologically harmful material that may infect your Device, equipment, programs, data or other proprietary material as a result of your use of the App or any site linked to or from it.
      • (e) arising from any reliance placed on content accessible on or via the App. Information provided by us does not constitute legal or professional advice (financial or otherwise) and shouldn't be relied upon without taking independent advice. You're wholly responsible for any decisions that you make as a result of information you read. You must not rely on information on the App when making any investment decision or a decision to buy financial services from any organisation.
    • 7.3 To the extent permitted by the laws of England we don't provide warranties of any kind, including suggestions that our products and/or services will be of satisfactory quality, fit for purpose, compatible with equipment that you have, secure and/or accurate. We don't warrant that the information on our website is complete, accurate or that we've checked it.
    • 7.4 If you’re a business we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity as a result of your use of this App, however caused.
    • 7.5 You acknowledge that use of the App involves information being transmitted over public telecommunications networks which are inherently insecure.
    • 7.6 We make no representation or warranty that your use of the App, or the operation of it, will be uninterrupted, error, bug, or virus free and we accept no liability for effects of the same.
    • 7.7 Nothing in these terms removes or limits our liability for fraud, death or personal injury caused by our negligence or for any liability which can't be limited or excluded by English law.
    • 7.8 If you're a consumer, these terms won't affect any of your statutory rights which you have and which cannot be excluded by these terms. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.
  • 8. TERMINATION
    • 8.1 We may terminate this EULA immediately at any time without notice.
    • 8.2 On termination for any reason:
      • (a) all rights granted to you under this EULA shall cease;
      • (b) you must immediately cease all activities authorised by this EULA, including your use of any Services;
      • (c) you must immediately delete or remove the App from all Devices, and immediately destroy all copies of the App then in your possession, custody or control and certify to us that you have done so;
      • (d) we may remotely access the Devices and remove the App from all of them and cease providing you with access to the Services and the Appstore.
  • 9. COMMUNICATION BETWEEN US
    • 9.1 If you wish to contact us in writing, or if any condition in this EULA requires you to give us notice in writing, you can send this to us by e-mail or by prepaid post to Npower Limited at Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB and MobileSupport@npower.com. We will confirm receipt of this by contacting you in writing, normally by e-mail.
    • 9.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your request for the App.
  • 10. OTHER IMPORTANT TERMS
    • 10.1 We may transfer our rights and obligations under this EULA to another organisation, but this will not affect your rights or our obligations under this EULA.
    • 10.2 You may only transfer your rights or obligations under this EULA to another person if we agree in writing.
    • 10.3 If we fail to insist that you perform any of your obligations under this EULA, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    • 10.4 Each of the conditions of this EULA operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
    • 10.5 This EULA and any dispute or claim that arises in relation to them will be governed by the laws of England. You agree to only bring legal actions about these terms against us in a court in England. We reserve the right to bring a claim against you in your country of residence or any other relevant country.
    • 10.6 If any part of these terms is found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms.

This agreement has been entered into on the date stated at the beginning of it.