Terms and conditions

Website Terms & conditions open/close

npower Ltd

This is the website of npower Limited. Registered office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB. Registered in England and Wales: number 3653277. This website also provides details of other companies and businesses in the npower limited group.

Website Terms of Use

Thanks for visiting this npower website (the "website"). These terms tell you the basis on which you may use our website, whether as a guest or a registered npower customer. Please read them carefully as by using the website you indicate that you accept them and agree to abide by them. If you don't agree with them, please don't use our website. If you breach any of these terms, your permission to use our website ceases immediately.

Who are we?

This website is operated by Npower Limited ("we", "us" or "our" for short). We're a company registered in England and Wales under company number 03653277. Our registered office is at Windmill Hill Business Park, Whitehill Way, Swindon, SN5 6PB. Our VAT number is 768362492. We and our group companies, together with the products and services we sell and provide, are regulated by the 'Office of the Gas and Electricity Markets', more commonly known as OFGEM.

Our products and services may be provided by other members of our group of companies. Just so you know this may include:

RWE Npower plc
(company number 03892782)
Npower Yorkshire Supply Limited
(company number 04212116)
Npower Commercial Gas Limited
(company number 03768856)
Gas Plus Supply Limited
(company number 05199935) Registered office – Dryden House, The Edge Business Centre, Humber Road, London, NW2 6EW
Npower Financial Services Limited
(company number 03925068)
Superior Plumbing Installations Limited
(company number 00893718)
Npower Gas Limited
(company number 02999919)
Octopus Electrical Limited
(company number 00830299)
Npower Northern Limited
(company number 03432100)
Electricity Plus Supply Limited
(company number 05199936) Registered office – Dryden House, The Edge Business Centre, Humber Road, London, NW2 6EW
Npower Northern Supply Limited
(company number 02845740)
Npower Direct Limited
(company number 03782443)
Npower Yorkshire Limited
(company number 03937808)
 

Except as shown all our group companies have the same registered office as us.

Website content

We hope you'll find our website useful. It's generally the most up-to-date source of information about us, our products and services, so you may find it useful to refer to if you have any questions.

We provide the website to you in good faith and you accept that the information shown is provided "as is" without guarantees, conditions or warranties as to its accuracy. We've taken all reasonable steps to ensure that the information displayed is correct at the time of inclusion, but there may be inadvertent or occasional errors for which we apologise. Where errors come to our attention, we'll try to correct them as soon as reasonably possible however we accept no liability for any errors, omissions or inaccuracies contained in our website's content. If you've any concerns, you must always check specific terms and conditions applicable to your relevant individual product or service. 

Use of our website is at your own risk and you're wholly responsible for decisions that you make as a result of information you read. You agree that you'll only use our website for lawful purposes and not in a way that breaches applicable local, national or international laws or regulations (for example, using it to cause nuisance, annoyance or inconvenience, or to transmit, or procure the sending of unsolicited or unauthorised advertising or promotional material).

We aim to ensure that our website is available 24 hours a day however we'll not be liable if it is unavailable at any time for any reason. Access to our website may be suspended temporarily or removed entirely without notice (e.g. if there's a system failure, or for maintenance or repair).

Products and services

The products and services available through our website are subject to specific terms and conditions which are available to you at the time that you purchase the product and/or service. You must read these - if there's any conflict between them and these terms, they will prevail. If you're a consumer, these terms won't affect any of your statutory rights which you have, including those relating to contracts formed online.  Unless otherwise stated, prices quoted on our website are exclusive of tax and delivery charges.

Except where you are entering into, or otherwise in relation to, a residential contract for the supply of gas and/or electricity on one of our group's tariffs:

  • by completing and submitting electronic forms on our website you're making an offer to purchase goods and/or services which, if accepted by the relevant company, will result in a binding contract.
  • any details of products and services on our website are not an offer to sell or buy such products or services. The company advertising the product or service may decide to accept or reject your offer.
  • we can only provide products and services if they're available and we can't guarantee they will be.

Unless otherwise stated we can suspend, change, cease supplying or withdraw the prices and/or details of products, services and/or offers shown on our website without notice, and without liability to you. Our website, and the products and services on it are intended for personal use only by people resident in specified areas of the United Kingdom. We don't accept orders from outside of this region.

Passwords

If you choose or we issue you with a username, password or other piece of identification information, you must keep it confidential. You're fully responsible for all actions on your account. You must notify us immediately if there is any unauthorised use. We're not liable for any loss or damage arising from your failure to keep this information confidential and we reserve the right to suspend or disable your username, password or other piece of identification information.

External links from our website and third party content

From time to time we may include hypertext links to sites which are created by individuals or companies outside of our group. If you click on these, you'll leave our website. We do this when there is a particular relevance to the topic you're reading about. Whilst we'll try to check that the content of these sites is suitable, we unfortunately can't take any responsibility for the practices of the individuals or companies who publish them, nor the integrity or quality of their content. We've no control over these sites and accept no responsibility for them, for loss or damage that you may incur through your use of them or any results that may be obtained from them. Please review their terms of use and privacy policies (if any) prior to your use of them.

We don't accept liability or responsibility for any websites which we frame.

Some elements of the content, products and/or services accessible from our website may not be provided by us but instead by other individuals or companies. We're unable to guarantee such content, products or services are virus and error free. You should always check e-mails, attachments and files before downloading them.

Intellectual Property Rights

Any intellectual property rights (for example, copyright, database rights, know-how, patents (in each case whether registered or unregistered)) in our website and its content (including the text, photographs and graphical images) are owned by us and our licensors. All rights are reserved.  You're permitted to download and print content from our website for your own personal use and not for other purposes (including business). The content of our website must not be copied, reproduced, used or otherwise dealt with for any other reason. Trademarks, logos and brand names shown on our website are owned by us and our licensors and no rights are granted to use any of them without the prior permission of us and/or our licensors (as applicable).

Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our website with a denial-of-service attack or a distributed denial-of-service attack. You must not attempt to gain unauthorised access to our website, the software that it uses, the server on which it is stored or any server, computer or database connected with our website. Any of the foregoing would be an offence under the Computer Misuse Act 1990. We reserve the right to report such offences and to co-operate with all relevant law enforcement bodies in relation to any investigation of such an offence (which may include us disclosing your identity to them).

Our Liability

To the extent permitted by the laws of England we and our group expressly exclude any liability:

  • for direct, indirect and consequential loss or damage (including, loss of income, use, revenue, business, profits, contracts, anticipated savings, goodwill, wasted management or office time, data or corruption of data) how ever such loss or damage arises and whether incurred by you in connection with our website; the use, inability to use, failure to access, or results of the use of our website; your use of any sites linked to our website; and/or any materials or content posted on our website or a third party site.
  • for any loss or damage which was not reasonably foreseeable by you or us.
  • for the accuracy, suitability, quality or completeness of any information and the value and integrity of goods and services offered through our website.
  • for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious or other technologically harmful material that may infect your computer, equipment, programs, data or other proprietary material as a result of your use of our website or any site linked to or from it.
  • arising from any reliance placed on content accessible on or via our website. Information provided by us does not constitute legal or professional advice (financial or otherwise) and shouldn't be relied upon without taking independent advice. You're wholly responsible for any decisions that you make as a result of information you read. You must not rely on information on our website when making any investment decision or a decision to buy financial services from any organisation.

To the extent permitted by the laws of England we don't provide warranties of any kind, including suggestions that our products and/or services will be of satisfactory quality, fit for purpose, compatible with equipment that you have, secure and/or accurate. We don't warrant that the information on our website is complete, accurate or that we've checked it.

You acknowledge that use of our website involves information being transmitted over public telecommunications networks which are inherently insecure. We make no representation or warranty that your use of our website, or the operation of it, will be uninterrupted, error, bug, or virus free and we accept no liability for effects of the same.

Nothing in these terms removes or limits our liability for fraud, death or personal injury caused by our negligence or for any liability which can't be limited or excluded by English law. If you're a consumer, these terms won't affect any of your statutory rights which you have and which cannot be excluded by these terms. For more information on your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

How do we gather and look after your information?

Information that we collect about you during your visits to our website and from your applications for products and services will be used and held by us in accordance with our privacy policy. Please read this to ensure that you are fully aware of how we and our group use your information. When you provide us with information, you acknowledge and agree that we're entitled to treat this information as accurate and up-to-date.

Can you link to our website?

You may link to our website provided that you do so in a way that is fair and legal and also:

  • link to but don't replicate the home page or other relevant page of our website.
  • ensure that your website doesn't contain content that is distasteful, offensive, controversial, inciteful, illegal, infringes any rights of any third party, is detrimental in any way to the npower and/or hometeam brands, or otherwise doesn't comply with applicable laws and regulations.
  • don't remove, distort or otherwise alter the size or appearance of our logos.
  • don't create a frame or any other browser or border around our website.
  • don't imply in any way that we're endorsing products or services other than our own.
  • don't misrepresent your relationship with us or present any false information about us.
  • don't use any of our trademarks without our permission.
  • don't link from a website that is not owned by you (unless you have the permission of the owner to do so).

We reserve the right to revoke the right to link to our website at any time without notice.  You shall indemnify us for any loss or damage (including reputational damage) suffered by us and/or our group as a result of a breach by you of the conditions set out above in linking to our website.

Law

These terms and any dispute or claim that arises in relation to them will be governed by the laws of England.  You agree to only bring legal actions about these terms against us in a court in England. We reserve the right to bring a claim against you in your country of residence or any other relevant country.

If any part of these terms is found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms.

What if we update our terms of use?

We do keep these terms under regular review and we reserve the right to change them so please do check each time you use our website. You'll be able to read about any updates on this page - as soon as they happen.

If we need to send any notices under these terms to you and you've given us your contact details, we'll do this by communicating them to you via phone, text message, electronic messaging, e-mail or mail. In all other cases you can read about them here.

What if I have a question?

Why not visit the FAQ pages on our website? If the answer you're looking for isn't there, you can always speak to us – just follow this link to contact us!

Tariffs no longer on sale open/close

npower additional terms and conditions for products no longer on sale

npower Online Price Control Agreementfor Online Price Fix February 2015 offer up to 14/12/13

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix February 2015 offers a price fix until 28th February 2015. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix February 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix February 2015 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Online Price Fix February 2015 offer at any point in the future.

You cannot be supplied on our Online Price Fix February 2015 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix February 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period
These terms apply from the date when we agree we will supply you under our Online Price Fix February 2015 offer until 28th February 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Online Price Fix February 2015 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends
At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix February 2015, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Online Price Fix February 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix February 2015 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Online Price Fix February 2015 offer.

Changing tariff
If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix February 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix February 2015 offer at any point in the future.

Moving home
If you move home you may be able to transfer your Online Price Fix February 2015 Agreement to your new home if you continue to meet the eligibility criteria of the Online Price Fix February 2015 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix February 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don't transfer it to your new home your Online Price Fix February 2015 Agreement will end.

10.06.13

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npower Online Price Control Agreementfor Online Price Fix February 2015 offer

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix February 2015 offers a price fix until 28 February 2015. Charges will be on a single standing charge and unit rate basis and will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix February 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix February 2015 offer, we may end your agreement with npower (including your Online Price Control Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

In order to take up and remain on our Online Price Fix February 2015 offer you must also pay your energy bills by monthly direct debit or quarterly variable direct debit. If you fail to comply with this condition relating to your payment method we may end your Online Price Control Agreement and transfer you to our standard variable prices applicable to you.

If your Online Price Control Agreement ends this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Online Price Fix February 2015 offer at any point in the future.

You cannot be supplied on our Online Price Fix February 2015 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix February 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period
These terms apply from the date when we agree we will supply you under our Online Price Fix February 2015 offer until 28 February 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges
During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Online Price Fix February 2015 offer on the opening date of the offer. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

Our charges after the Online Price Control Period ends
At the end of the Online Price Control Period, or at the end of your Online Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Online Price Fix February 2015 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Online Price Control Period. You will pay them from the end of that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. We will tell you about other product(s) that may be more suitable for you than the standard product mentioned above before the end of the Online Price Control Period.

Changing your mind
You can cancel your Online Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix February 2015 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Online Price Fix February 2015 offer.

Changing tariff or supplier
You may end your Online Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix February 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix February 2015 offer at any point in the future.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Online Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Online Price Control Period, then until you leave you will pay the charges as per this Online Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Online Price Control Period then you will pay the charges as per this Online Price Control Agreement until you move to your new tariff.

Moving home
If you move home you may be able to transfer this Online Price Control Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Online Price Control Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Online Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix February 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Online Price Control Agreement will end.

10.06.13 (amended 15.12.13)

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npower Additional Terms for Energy Online October 2014 Offer up to 14/12/13

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Energy Online October 2014 is available online and offers our current Energy Online October 2014 prices for electricity and gas applicable to your area from time to time until 31st October 2014. Energy Online October 2014 prices may vary during this offer period, as provided for in the 'Our charges' section below.

In order to take up and remain on our Energy Online October 2014 offer you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Energy Online October 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energy Online October 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Energy Online October 2014 offer at any point in the future.

You cannot be supplied on our Energy Online October 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Energy Online October 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Offer period
These terms apply from the date when we agree we will supply you under our Energy Online October 2014 offer until 31st October 2014 or an earlier date on which you/we change your tariff/supplier and your Energy Online October 2014 Agreement ends. We call this the Energy Online October 2014 Period.

Our charges
Our prices for electricity and gas will be our current Energy Online October 2014 prices and standing charge, applicable to your area. These prices may vary during the Energy Online October 2014 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Energy Online October 2014 Period, we will place you on our standard online standing charge product, which may be more expensive than Energy Online October 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Energy Online October 2014 Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Energy Online October 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energy Online October 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Energy Online October 2014 Agreement. If your Energy Online October 2014 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Energy Online October 2014 offer.

Early Exit Fee
If before 31st October 2014 you change your supplier or tariff for electricity or gas, or both, to which your Energy Online October 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel ("Early Exit Fee").
You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Energy Online October 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energy Online October 2014 offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Energy Online October 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home you may be able to transfer your
Energy Online October 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Energy Online October 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Energy Online October 2014 Period will be the prices under the Energy Online October 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don't transfer it your new home your Energy Online October 2014 Agreement will end and you may incur an Early Exit Fee.

20.06.13

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npower Additional Terms for Energy Online October 2014 Offer

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Energy Online October 2014 is available online and offers our current Energy Online October 2014 prices for electricity and gas applicable to your area from time to time until 31 October 2014. Energy Online October 2014 prices may vary during this offer period, as provided for in the ‘Our charges' section below.

In order to take up and remain on our Energy Online October 2014 offer you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Energy Online October 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energy Online October 2014 offer, we may end your agreement with npower (including your Energy Online October 2014 Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

 

In order to take up and remain on our Energy Online October 2014 offer you must also pay your energy bills by monthly direct debit or quarterly variable direct debit. If you fail to comply with this condition relating to your payment method we may end your Energy Online October 2014 Agreement and transfer you to our standard variable prices applicable to you.

If your Energy Online October 2014 Agreement ends this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Energy Online October 2014 offer at any point in the future.

You cannot be supplied on our Energy Online October 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Energy Online October 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Offer period
These terms apply from the date when we agree we will supply you under our Energy Online October 2014 offer until 31 October 2014 or an earlier date on which you/we change your tariff/supplier and your Energy Online October 2014 Agreement ends. We call this the Energy Online October 2014 Period.

Our charges
Our prices for electricity and gas will be our current Energy Online October 2014 prices (standing charge and unit rate(s)), applicable to your area, meter type and payment method. These prices may vary during the Energy Online October 2014 Period but i) any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period and ii) our prices for each area, meter type and payment method will not increase between 15 December 2013 and the end of the Energy Online October 2014 Period (but your prices may change if you change area, meter type or payment method). If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

Our charges after the Energy Online October 2014 Period ends
At the end of the Energy Online October 2014 Period, or at the end of your Energy Online October 2014 Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Energy Online October 2014 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Energy Online October 2014 Period. You will pay them from the end of that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. We will tell you about other product(s) that may be more suitable for you than the standard product mentioned above before the end of the Energy Online October 2014 Period.

Changing your mind
You can cancel your Energy Online October 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energy Online October 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Energy Online October 2014 Agreement. If your Energy Online October 2014 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Energy Online October 2014 offer.

Early Exit Fee
If before 12 September 2014 you change your supplier or tariff for electricity or gas, or both, to which your Energy Online October 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12 September 2014.

Changing your tariff or supplier
You may end your Energy Online October 2014 Agreement or switch supplier without giving us any form of notice. If you change your tariff during the Energy Online October 2014 Period for an alternative npower tariff you will no longer be eligible for the Energy Online October 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energy Online October 2014 offer at any point in the future and may incur an Early Exit Fee if you change before 12 September 2014.

If before 12 September 2014 you change your supplier for electricity or gas, or both, to which this Energy Online October 2014 Agreement applies, you may incur an Early Exit Fee.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Energy Online October 2014 Period, and we receive formal notice of a switch within 20 working days of the end of the Energy Online October 2014 Period, then until you leave you will pay the charges as per this Energy Online October 2014 Agreement. If you change tariff with us following that notice and prior to the end of the Energy Online October 2014 Period then you will pay the charges as per this Energy Online October 2014 Agreement until you move to your new tariff.

Moving home
If you move home you may be able to transfer this Energy Online October 2014 Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Energy Online October 2014 Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Energy Online October 2014 Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Energy Online October 2014 Period will be the prices under the Energy Online October 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Energy Online October 2014 Agreement will end and (before 12 September 2014) you may incur an Early Exit Fee.

20.06.13 (amended 15.12.13)

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npower Price Control Agreement for the Fix December 2015 offer

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Fix December 2015 offers a price fix until 31 December 2015. Charges will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Fix December 2015 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • take your supply through a credit meter;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Fix December 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Fix December 2015 offer, we may transfer you to our standard variable prices applicable to you, and you may not be able to switch back to the Fix December 2015 offer at any point in the future.

You cannot be supplied on our Fix December 2015 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Fix December 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Fix December 2015 offer until 31 December 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge) indicated in the Fix December 2015 offer on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Fix December 2015 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices 42-49 days before the end of your Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Fix December 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Fix December 2015 Agreement offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 9647, Oldbury B69 2PZ. Or, you can email us at customer.acquisitions@npower.com or phone us on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in most 'inclusive minutes' from mobiles). You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Fix December 2015 Agreement offer.

Early Exit Fee

If before 12 November 2015 you change your supplier or tariff for electricity or gas, or both, to which your Fix December 2015 Agreement applies, we may apply a termination fee of £50 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12 November 2015.

Changing your tariff or supplier

You may end your Fix December 2015 Agreement or switch supplier without giving us any form of notice. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Fix December 2015 offer at any point in the future and may incur an Early Exit Fee if you change before 12 November 2015.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree with you to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Fix December 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.08.13

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npower Online Price Control Agreement for Online Price Fix June 2014 offer up to 14/12/13

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix June 2014 offers a price fix until 30th June 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Online Price Fix June 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix June 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix June 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Online Price Fix June 2014 offer at any point in the future.

You cannot be supplied on our Online Price Fix June 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix June 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix June 2014 offer until 30th June 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Online Price Fix June 2014 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix June 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Online Price Fix June 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix June 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Online Price Fix June 2014 offer.

Early Exit Fee

If before 30th June 2014 you change your supplier or tariff for electricity or gas, or both, to which your Online Price Fix June 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix June 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix June 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier for electricity or gas, or both, to which your Online Price Fix June 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer your Online Price Fix June 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Online Price Fix June 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix June 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don't transfer it to your new home your Online Price Fix June 2014 Agreement will end and you may incur an Early Exit Fee.

15.04.13

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npower Online Price Control Agreement for Online Price Fix June 2014

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix June 2014 offers a price fix until 30th June 2014. Charges will be on a single standing charge and unit rate basis and will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Online Price Fix June 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix June 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix June 2014 offer, we may end your agreement with npower (including your Online Price Control Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

In order to take up and remain on our Online Price Fix June 2014 offer you must also pay your energy bills by monthly direct debit or quarterly variable direct debit. If you fail to comply with this condition relating to your payment method we may end your Online Price Control Agreement and transfer you to our standard variable prices applicable to you.

If your Online Price Control Agreement ends this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Online Price Fix June 2014 offer at any point in the future.

You cannot be supplied on our Online Price Fix June 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix June 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix June 2014 offer until 30th June 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Online Price Fix June 2014 offer on the opening date of the offer. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

Our charges after the Online Price Control Period ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix June 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Online Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix June 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Online Price Fix June 2014 offer.

Early Exit Fee

If before 12 May 2014 you change your supplier or tariff for electricity or gas, or both, to which your Online Price Fix June 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12 May 2014.

Changing tariff or supplier

You may end your Online Price Control Agreement or switch supplier without giving us any form of notice. If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix June 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix June 2014 offer at any point in the future and may incur an Early Exit Fee if you change before 12 May 2014.

If before 12 May 2014 you change your supplier for electricity or gas, or both, to which this Online Price Control Agreement applies, you may incur an Early Exit Fee.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Online Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Online Price Control Period, then until you leave you will pay the charges as per this Online Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Online Price Control Period then you will pay the charges as per this Online Price Control Agreement until you move to your new tariff.

Moving home

If you move home you may be able to transfer this Online Price Control Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Online Price Control Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Online Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix June 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Online Price Control Agreement will end and (before 12 May 2014) you may incur an Early Exit Fee.

08.04.13 (amended 15.12.13)

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npower Online Price Control Agreement for Online Price Fix December 2014 offer up to 14/12/13

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix December 2014 offers a price fix until 31st December 2014. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

In order to take up and remain on our Online Price Fix December 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix December 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix December 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Online Price Fix December 2014 offer at any point in the future.

You cannot be supplied on our Online Price Fix December 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix December 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix December 2014 offer until 31st December 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign-up, these being the prices (and standing charge) indicated in the Online Price Fix December 2014 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

When this Agreement ends

At the end of your Online Price Control Period, or at the end of your Online Price Control Agreement if earlier, and you continue to take supply from us, we will place you on our standard online standing charge product which may be more expensive than Online Price Fix December 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Online Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Online Price Fix December 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix December 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) prices under our Standard Terms as if you had never been supplied on the Online Price Fix December 2014 offer.

Early Exit Fee

If before 31st December 2014 you change your supplier or tariff for electricity or gas, or both, to which your Online Price Fix December 2014 Agreement applies, we may apply a termination fee of £40 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing tariff

If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix December 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix December 2014 offer at any point in the future and may incur an Early Exit Fee.

Changing supplier

If you change your supplier for electricity or gas, or both, to which your Online Price Fix December 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home

If you move home you may be able to transfer your Online Price Fix December 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Online Price Fix December 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix December 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don't transfer it to your new home your Online Price Fix December 2014 Agreement will end and you may incur an Early Exit Fee.

15.04.13

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npower Online Price Control Agreement for Online Price Fix December 2014

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Online Price Fix December 2014 offers a price fix until 31 December 2014. Charges will be on a single standing charge and unit rate basis and will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Online Price Fix December 2014 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Online Price Fix December 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Online Price Fix December 2014 offer, we may end your agreement with npower (including your Online Price Control Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

In order to take up and remain on our Online Price Fix December 2014 offer you must also pay your energy bills by monthly direct debit or quarterly variable direct debit. If you fail to comply with this condition relating to your payment method we may end your Online Price Control Agreement and transfer you to our standard variable prices applicable to you.

If your Online Price Control Agreement ends this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Online Price Fix December 2014 offer at any point in the future.

You cannot be supplied on our Online Price Fix December 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Online Price Fix December 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Online Price Control Period

These terms apply from the date when we agree we will supply you under our Online Price Fix December 2014 offer until 31 December 2014 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Online Price Control Agreement ends. We call this the Online Price Control Period.

Our charges

During the Online Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Online Price Fix December 2014 offer on the opening date of the offer. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

Our charges after the Online Price Control Period ends

At the end of the Online Price Control Period, or at the end of your Online Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Online Price Fix December 2014 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Online Price Control Period. You will pay them from the end of that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. We will tell you about other product(s) that may be more suitable for you than the standard product mentioned above before the end of the Online Price Control Period.

Changing your mind

You can cancel your Online Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Online Price Fix December 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Online Price Control Agreement. If your Online Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Online Price Fix December 2014 offer.

Early Exit Fee

If before 12 November 2014 you change your supplier or tariff for electricity or gas, or both, to which your Online Price Fix December 2014 Agreement applies, we may apply a termination fee of £40 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12 November 2014.

Changing tariff or supplier

You may end your Online Price Control Agreement or switch supplier without giving us any form of notice. If you change your tariff during the Online Price Control Period for an alternative npower tariff you will no longer be eligible for the Online Price Fix December 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Online Price Fix December 2014 offer at any point in the future and may incur an Early Exit Fee if you change before 12 November 2014.

If before 12 November 2014 you change your supplier for electricity or gas, or both, to which this Online Price Control Agreement applies, you may incur an Early Exit Fee.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Online Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Online Price Control Period, then until you leave you will pay the charges as per this Online Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Online Price Control Period then you will pay the charges as per this Online Price Control Agreement until you move to your new tariff.

Moving home

If you move home you may be able to transfer this Online Price Control Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Online Price Control Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Online Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Online Price Control Period will be the prices under the Online Price Fix December 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Online Price Control Agreement will end and (before 12 November 2014) you may incur an Early Exit Fee.

08.04.13 (amended 15.12.13)

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npower Additional Terms for juice-e electricity

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

juice-e is a tariff designed for customers with an electric vehicle (and associated charging point), which may be charged overnight when juice-e electricity is cheaper.

In order to take up and remain on our juice-e tariff you must:

  • be a new electricity customer of ours (or any other npower group company) or a qualifying existing electricity customer in which case you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later;
  • apply for supply of electricity to your Premises by telephone only using the dedicated telephone line 0800 294 3568;
  • have us (npower) supply your electricity;
  • be a domestic electricity customer;
  • have an electricity meter, which we call your "juice-e meter", that supports two rate charging, together with a cheaper night rate (otherwise known as economy 7 metering);
  • have a charging point capable of charging your electric vehicle installed at your home;
  • notify us immediately of changes to any of your details;
  • have chosen and we must have agreed to supply you on our juice-e tariff.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the juice-e tariff, we may transfer your electricity supply to our standard juice tariff, and you may not be able to switch back to the juice-e tariff at any point in the future. This may require us to change your electricity meter (if at the outset we replaced your meter for you to become a juice-e customer), the cost of which we reserve the right to recover from you if this occurs in the first twelve months of your juice-e Agreement Period (please see the juice-e Meter section of these terms) .

You cannot be supplied on our juice-e tariff if your supply is through a prepayment meter.

If you are a new electricity customer to us, you will first become our electricity customer on our juice tariff.

juice-e Agreement period
These terms apply from the date when we agree we will supply electricity to you under our juice-e tariff until the date on which you/we change your tariff/supplier at which point your juice-e Agreement will end. We call this the juice-e Agreement Period.

Our charges
Our prices for juice-e electricity will be our current juice-e prices, applicable to your area. These prices are our standard variable rates for juice-e meters and may change during the juice-e Agreement Period.

Changing your mind
If your juice-e agreement is cancelled but you continue to take supply of electricity from us, we will continue to supply you on our normal standard variable prices under our Standard Terms.

juice-e Meter
If you are an existing or new npower customer and currently have a standard meter then we will (and you permit us to) replace your meter with a juice-e meter. Once the juice-e meter is in place, we'll automatically switch your electricity supply over to the juice-e tariff. There is no initial charge to either new or existing customers for this change of meter. If you change your electricity supplier or tariff in the first twelve months of your juice-e Agreement Period you may incur an Early Exit Fee of £60 which represents the cost of changing your meter. If you have been paying your energy bills by Direct Debit you agree that we may also take this fee by Direct Debit.

Charging Point
To be eligible for the juice-e tariff you must have a charging point installed at your home which is compatible with your electric vehicle. You should check your electric vehicle manufacturer's guidelines when selecting an appropriate charging point. We do not recommend electric vehicle charging through a standard 13A plug (whether at home, at your place of work or in public) and do not accept any liability for property damage or personal injury caused by your choice of charging method unless such damage or injury is caused by our negligence or the negligence of anyone working on our behalf.

Changing your tariff
If you change your electricity tariff for an alternative npower tariff you will no longer be eligible for the benefits of the juice-e tariff and will be supplied electricity under the terms of your new tariff. You may not be able to switch back to the juice-e tariff at any point in the future and you may incur an Early Exit Fee.

Moving home
If you move home your juice-e Agreement will normally end, but you may be able to transfer it to your new home if you continue to meet the eligibility criteria of the juice-e tariff and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the juice-e Agreement Period will be the juice-e electricity prices applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices.

V2.5 29.09.2011

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Terms and Conditions for paperless bills

  • To sign up for paperless bills, a valid email address must be provided and npower informed of any changes to this email address.
  • Only the npower account holder or their authorised representative can set up paperless bills. Any suspected unauthorised use should be reported immediately.
  • Failure to advise npower of changes to your email address may result in the paperless bills service being stopped.
  • If problems with your email account prevent the delivery of your bill notification email, we may stop paperless bills and reintroduce normal paper bills via the post.
  • In order to maintain accurate records, you must validate the registered email address when requested to do so. Failure to respond to this confirmation request may result in the paperless bills being stopped.
  • Once paperless bills have been set up, all previous methods of billing will be superseded and there will be no paper bills issued – including Braille, Audio & Enlarged bills. However, any follow up for outstanding balances and some npower literature will continue to be sent via post.
  • Occasionally there may be additional information on your bill relating to payment amounts or dates. A message will appear in the bill notification email when this occurs and it is your responsibility to log in to view your bill and note the changes. Other notifications may continue to be sent in the post.
  • Only those bills produced since paperless bills were set up, that you would normally have received through the post, will be viewable online.
  • If you currently receive separate gas and electricity bills, you will continue to do so after setting up paperless bills. You can and should set up both accounts for paperless bills under the same My npower membership.
  • A bill can only be set up against a single My npower membership.
  • Payment using the Giro slip will be unavailable. Payments should be made using an alternative method e.g. Direct Debit, online banking, online payments, or by Debit/Credit card.
  • We endeavour to maintain an active service 24 hours, 7 days a week. However due to essential maintenance and updates there are times when the service may not be available.
  • Opening hours for telephone contact with the Web Support Team will be Monday - Thursday 8am – 5pm and Friday 8am - 4.30pm.
  • It is your responsibility to maintain accurate contact information and you should make updates in the My details section of My npower as soon as you are aware of changes.
  • Some information previously sent with your bill will now be made available online. We will notify you by email when this happens. It is your responsibility to follow the link and read the new information as it may refer to your Terms & Conditions or Guaranteed Standards of Service.
  • You may opt out of marketing communications sent by email in the My details area of the site or by clicking the opt-out link in promotional emails.
  • If you move house, you will need to notify npower in the normal way, by either phoning or completing a change of address notification form on the website. You can set your new address up for paperless bills as soon as you receive your account number.
  • Changes to your direct debit payment amount will continue to be communicated via your bill or, in some instances, by post. Where your online bill contains details of changes to your payment amount, we will state this in your email notification. This email notification constitutes 'advance notice' on the assumption that you will view your bill. It is therefore your responsibility to open all emails from us and view your bill in a timely manner, in order to be aware of changes to your payment amount.

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npower Additional Terms for Energy Online October 2014 Offer

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Energy Online October 2014 is available online and offers our current Energy Online October 2014 prices for electricity and gas applicable to your area from time to time until 31st October 2014. Energy Online October 2014 prices may vary during this offer period, as provided for in the 'Our charges' section below.

In order to take up and remain on our Energy Online October 2014 offer you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit or quarterly variable direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower within 30 days of receiving your account number;
  • provide meter reads online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have an account capable of being serviced by our new billing system; and
  • have chosen and we must have agreed to supply you on our Energy Online October 2014 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Energy Online October 2014 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Energy Online October 2014 offer at any point in the future.

You cannot be supplied on our Energy Online October 2014 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Energy Online October 2014 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Offer period
These terms apply from the date when we agree we will supply you under our Energy Online October 2014 offer until 31st October 2014 or an earlier date on which you/we change your tariff/supplier and your Energy Online October 2014 Agreement ends. We call this the Energy Online October 2014 Period.

Our charges
Our prices for electricity and gas will be our current Energy Online October 2014 prices and standing charge, applicable to your area. These prices may vary during the Energy Online October 2014 Period but any stated minimum differential to our standard tariff prices or (in relation to any differential relating to a specific period) our charges over that period will be honoured during this period. Our online tariff prices that are available to new customers may be replaced from time to time. Any replacement online tariff may offer lower prices than tariffs previously available to then new customers, including you. Some may be available exclusively to new customers of ours and therefore may not be available to you.

When this Agreement ends
If you continue to take supply from us at the end of your Energy Online October 2014 Period, we will place you on our standard online standing charge product, which may be more expensive than Energy Online October 2014, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices before the end of your Energy Online October 2014 Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind
You can cancel your Energy Online October 2014 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Energy Online October 2014 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Energy Online October 2014 Agreement. If your Energy Online October 2014 Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our normal standard (off-line) variable prices under our Standard Terms as if you had never been supplied on the Energy Online October 2014 offer.

Early Exit Fee
If before 31st October 2014 you change your supplier or tariff for electricity or gas, or both, to which your Energy Online October 2014 Agreement applies, we may apply a termination fee of £30 in respect of each such fuel ("Early Exit Fee").
You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for the Energy Online October 2014 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Energy Online October 2014 offer at any point in the future and you may incur an Early Exit Fee.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Energy Online October 2014 Agreement applies, you may incur an Early Exit Fee.

Moving home
If you move home you may be able to transfer your
Energy Online October 2014 Agreement to your new home if you continue to meet the eligibility criteria of the Energy Online October 2014 offer and we agree to continue with the Agreement. Contact our Home Movers Team to check.

If we agree, the prices you will pay for your supplies for the rest of the Energy Online October 2014 Period will be the prices under the Energy Online October 2014 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, different metering or gas being supplied by an independent gas transporter.

If you don't transfer it your new home your Energy Online October 2014 Agreement will end and you may incur an Early Exit Fee.

20.06.13

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npower Price Control Agreement for the Price Protector September 2016 offer

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Protector September 2016 offers a price fix until 30 September 2016. Charges will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Price Protector September 2016 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • take your supply through a credit meter;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Price Protector September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Protector September 2016 offer, we may transfer you to our standard variable prices applicable to you, and you may not be able to switch back to the Price Protector September 2016 offer at any point in the future.

You cannot be supplied on our Price Protector September 2016 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Price Protector September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Price Protector September 2016 offer until 30 September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge) indicated in the Price Protector September 2016 offer on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Protector September 2016 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices 42-49 days before the end of your Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Price Protector September 2016 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Protector September 2016 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 9647, Oldbury B69 2PZ. Or, you can email us at customer.acquisitions@npower.com or phone us on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in most 'inclusive minutes' from mobiles). You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Protector September 2016 offer.

Changing your tariff or supplier

You may end your Price Protector September 2016 Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Protector September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Protector September 2016 offer at any point in the future.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree with you to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Protector September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.08.13

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npower Price Control Agreement for the Price Fix April 2015 offer

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix April 2015 offers a price fix until 30 April 2015. Charges will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Price Fix April 2015 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • take your supply through a credit meter;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Price Fix April 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix April 2015 offer, we may transfer you to our standard variable prices applicable to you, and you may not be able to switch back to the Price Fix April 2015 offer at any point in the future.

You cannot be supplied on our Price Fix April 2015 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Price Fix April 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Price Fix April 2015 offer until 30 April 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge) indicated in the Price Fix April 2015 offer on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Fix April 2015 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices 42-49 days before the end of your Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Price Fix April 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix April 2015 Agreement offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 9647, Oldbury B69 2PZ. Or, you can email us at customer.acquisitions@npower.com or phone us on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in most 'inclusive minutes' from mobiles). You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Fix April 2015 Agreement offer.

Changing your tariff or supplier

You may end your Price Fix April 2015 Agreement or switch supplier without giving us any form of notice. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix April 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix April 2015 offer at any point in the future.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree with you to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix April 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

07.10.13

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npower Price Control Agreement for the Bill Saver May 2013 offer

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Sign Online 4, Sign Online 5, Sign Online 6, Sign Online 7, Sign Online 8, Sign Online 9, Sign Online 10, Sign Online 11, Sign Online 12, Sign Online 13, Sign Online 14, Sign Online 15, Sign Online 16, Web 14, Web 15 and Web 16 ("Online Tariff(s)") offer standard (off-line) variable prices with a £5 discount per fuel per year ("Online Discount") for managing your energy account online and meeting the eligibility criteria below. Charges will be based on our current standard (off-line) variable prices for your area.

In order to remain on our Online Tariff you must:

  • continue your supply of gas and/or electricity from us;
  • be a domestic customer;
  • agree to pay your energy bills by monthly direct debit;
  • provide your email address and inform us if it changes;
  • use npower.com as your primary method of contact with customer service;
  • receive your bills online by registering for paperless bills at npower.com/mynpower;
  • provide meter readings online when requested;
  • notify us immediately online of changes to any of your details;
  • conduct your online account with any new features we may introduce and notify you of from time to time;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to continue to supply you on our Online Tariff.

If at any time you do not meet any of these eligibility criteria for managing your account online or do not comply with the terms of your Online Tariff, we may transfer you to our standard (off-line) variable prices applicable to your area, and you may not be able to switch back to your Online Tariff at any point in the future. Alternatively we may remove your Online Discount if at any time you do not meet any of these eligibility criteria for managing your account online.

You cannot be supplied on our Online Tariff if your supply is through a prepayment meter.

When this Agreement ends
These terms apply from 1st January 2011 until you/we change your tariff/supplier and your Online Tariff Agreement ends. We call this the Online Tariff Period.

Our charges
During the Online Tariff Period our prices for electricity and gas will be our standard (off-line) variable prices, applicable to your area.

Online Discount
Your Online Discount will be shown as a pro-rata discount off your energy bill for as long as you meet the eligibility criteria for managing your account online.

Changing supplier
If you change your supplier for electricity or gas, or both, to which your Online Tariff Agreement applies, you will no longer be eligible for our Online Tariff.

Changing your tariff
If you change your tariff for an alternative npower tariff you will no longer be eligible for our Online Tariff and will be supplied under the terms of your new tariff. You may not be able to switch back to our Online Tariff at any point in the future.

Moving home
If you move home your Online Tariff Agreement will end.

Revised 25.11.10

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npower Price Control Agreement for the Price Fix September 2016 offer up to 14/12/13

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix September 2016 offers a price fix until 30th September 2016. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix September 2016 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

You cannot be supplied on our Price Fix September 2016 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as "Standard", "Go Fix April 2014"; "Juice"; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix September 2016 offer.

If you are an existing npower customer transferring to Price Fix September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix September 2016 offer until 30th September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign up, these being the prices (and standing charge) indicated in the Price Fix September 2016 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Fix September 2016 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind
You can cancel your Price Fix September 2016 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix September 2016 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix September 2016 offer.

Changing tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you ask us to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Price Control Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.05.13

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npower Price Control Agreement for the Price Fix September 2016

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix September 2016 offers a price fix until 30th September 2016. Charges will be on a single standing charge and unit rate basis and will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix September 2016 offer, we may end your agreement with npower (including your Price Control Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

In order to take up and remain on our Price Fix September 2016 offer you must also pay your energy bills by monthly direct debit, quarterly variable direct debit or following the receipt of a bill. If you fail to comply with this condition relating to your payment method we may:

  • transfer you to the non-Direct Debit version of the Price Fix September 2016 tariff if you agreed to pay by Direct Debit but that arrangement fails to operate; and/or
  • end your Price Control Agreement and transfer you to our standard variable prices applicable to you.

If your Price Control Agreement ends this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

You cannot be supplied on our Price Fix September 2016 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as "Standard", "Go Fix April 2014"; "Juice"; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix September 2016 offer.

If you are an existing npower customer transferring to Price Fix September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix September 2016 offer until 30th September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix September 2016 offer on the opening date of the offer. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Fix September 2016 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period. You will pay them from the end of that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. We will tell you about other product(s) that may be more suitable for you than the standard product mentioned above before the end of the Price Control Period.

Changing your mind
You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix September 2016 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix September 2016 offer.

Changing tariff or supplier
You may end your Price Control Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix September 2016 offer at any point in the future.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.05.13 (amended 15.12.13)

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npower Price Control Agreement for the Price Fix December 2015 offer up to 14/12/13

These terms are in addition to and do not replace npower's Standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix December 2015 offers a price fix until 31st December 2015. Charges will be based on our current prices for your area that you opted for and may be at a discount, equal or at a premium to our standard (off-line) prices.

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix December 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix December 2015 offer, we may transfer you to our standard (off-line) variable prices applicable to you, and you may not be able to switch back to the Price Fix December 2015 offer at any point in the future.

You cannot be supplied on our Price Fix December 2015 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as "Standard", "Go Fix April 2014"; "Juice"; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix December 2015 offer.

If you are an existing npower customer transferring to Price Fix December 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix December 2015 offer until 31st December 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area that you opted for at sign up, these being the prices (and standing charge) indicated in the Price Fix December 2015 offer, applicable to your area on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our standard (off-line) variable prices for your area, which may be higher than your current Price Fix December 2015 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you.

Changing your mind
You can cancel your Price Fix December 2015 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix December 2015 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix December 2015 offer.

Early Exit Fee
If before 31st December 2015 you change your supplier or tariff for electricity or gas, or both, to which your Price Fix December 2015 Agreement applies, we may apply a termination fee of £50 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit.

Changing supplier
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future and may incur an Early Exit Fee.

Changing tariff
If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future and may incur an Early Exit Fee.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you ask us to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree to continue with the Price Control Agreement at your new home.

If we agree, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix December 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices, or different metering, or gas being supplied by an independent gas transporter.

If you don't transfer it to your new home this Price Control Agreement will end and you may incur an Early Exit Fee.

11.03.12

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npower Price Control Agreement for the Price Fix December 2015 offer up to 14/12/13

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Fix December 2015 offers a price fix until 31st December 2015. Charges will be on a single standing charge and unit rate basis and will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

These additional terms apply to you if:

  • we (npower) supply your gas and/or electricity;
  • you are a domestic customer;
  • your supply is through a credit meter;
  • you pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity);
  • have an account capable of being serviced by our new billing system; and
  • you have chosen and we have agreed to supply you on our Price Fix December 2015 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Fix December 2015 offer, we may end your agreement with npower (including your Price Control Agreement) and transfer you to a new agreement on our standard variable prices applicable to you.

In order to take up and remain on our Price Fix December 2015 offer you must also pay your energy bills by monthly direct debit, quarterly variable direct debit or following the receipt of a bill. If you fail to comply with this condition relating to your payment method we may:

  • transfer you to the non-Direct Debit version of the Price Fix December 2015 tariff if you agreed to pay by Direct Debit but that arrangement fails to operate; and/or
  • end your Price Control Agreement and transfer you to our standard variable prices applicable to you.

If your Price Control Agreement ends this may increase the charges you pay to us and we will give you notice of any such change. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future.

You cannot be supplied on our Price Fix December 2015 offer:

  • if your supply is through a prepayment meter; or
  • whilst remaining on any other tariff such as "Standard", "Go Fix April 2014"; "Juice"; or any online tariff; and/or
  • whilst you are benefiting from one of our other offers which we decide cannot be used together with the Price Fix December 2015 offer.

If you are an existing npower customer transferring to Price Fix December 2015 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period
These terms apply from the date when we agree we will supply you under our Price Fix December 2015 offer until 31st December 2015 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges
During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (standing charge and unit rate(s)) indicated in the Price Fix December 2015 offer on the opening date of the offer. If there is a change in the rate of VAT chargeable in respect of the energy we supply, this will cause our charges to change and may increase the charges you pay to us.

Our charges after the Price Control Period ends
At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Fix December 2015 offer. We will notify you of your new standard variable prices and the associated estimated annual costs you will pay 42-49 days before the end of your Price Control Period. You will pay them from the end of that period, unless we present to you another offer and alternative terms (including prices and estimated annual costs) that we feel may be suitable, and you agree to sign up to those alternative terms. We will tell you about other product(s) that may be more suitable for you than the standard product mentioned above before the end of the Price Control Period.

Changing your mind
You can cancel your Price Control Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Fix December 2015 offer. To do this, simply write to us at npower, PO Box 9647, Oldbury B69 2PZ, stating that you want to cancel your Price Control Agreement. If your Price Control Agreement is cancelled but you continue to take supply from us, we will continue to supply you on our normal standard variable prices under our Standard Terms as if you had never been supplied on the Price Fix December 2015 offer.

Early Exit Fee
If before 12 November 2015 you change your supplier or tariff for electricity or gas, or both, to which your Price Fix December 2015 Agreement applies, we may apply a termination fee of £50 in respect of each such fuel ("Early Exit Fee"). You agree to pay any such Early Exit Fee and if you have been paying your energy bills by Direct Debit, you agree that we may also take this fee by Direct Debit. We will not apply an Early Exit Fee in relation to this tariff if you change your supplier or tariff on or after 12 November 2015.

Changing your tariff or supplier
You may end your Price Control Agreement or switch supplier without giving us any form of notice. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Fix December 2015 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Fix December 2015 offer at any point in the future and may incur an Early Exit Fee if you change before 12 November 2015.

If before 12 November 2015 you change your supplier for electricity or gas, or both, to which this Online Price Control Agreement applies, you may incur an Early Exit Fee.

If you switch supplier as a result of the notice received during the 42-49 day window prior to the end of the Price Control Period, and we receive formal notice of a switch within 20 working days of the end of the Price Control Period, then until you leave you will pay the charges as per this Price Control Agreement. If you change tariff with us following that notice and prior to the end of the Price Control Period then you will pay the charges as per this Price Control Agreement until you move to your new tariff.

Moving home
If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the eligibility criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we reach a mutual agreement to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Fix December 2015 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end and (before12 November 2015) you may incur an Early Exit Fee.

11.03.12 (amended 15.12.13)

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npower Price Control Agreement for the Price Protector September 2016 offer - on sale 8th August - 8th September 2013

These terms are in addition to and do not replace npower's standard terms for supplying electricity and gas to domestic customers ("Standard Terms"). Terms defined in the Standard Terms shall have the same meaning in these additional terms. If there is any conflict between these terms and the Standard Terms, these terms will prevail. The main terms are set out in bold.

Price Protector September 2016 offers a price fix until 30 September 2016. Charges will be based on our current prices for your area, meter type and the payment method that you opted for (and may change if you change area, meter type or payment method).

In order to take up and remain on our Price Protector September 2016 tariff you must:

  • have us (npower) supply your gas and/or electricity;
  • be a domestic customer;
  • take your supply through a credit meter;
  • pay on the tariff where our charges are wholly based on a single rate metered standard domestic tariff (or two rate metered economy 7 tariff for electricity); and
  • have chosen and we must have agreed to supply you on our Price Protector September 2016 offer.

If at any time you do not meet any of these eligibility criteria or do not comply with the terms of the Price Protector September 2016 offer, we may transfer you to our standard variable prices applicable to you, and you may not be able to switch back to the Price Protector September 2016 offer at any point in the future.

You cannot be supplied on our Price Protector September 2016 offer if your supply is through a prepayment meter.

If you are an existing npower customer transferring to Price Protector September 2016 you will lose any benefits of your previous npower tariff and may not be able to return to that tariff later.

Price Control Period

These terms apply from the date when we agree we will supply you under our Price Protector September 2016 offer until 30 September 2016 or any earlier date on which you change your tariff or you do not meet the eligibility criteria and your Price Control Agreement ends. We call this the Price Control Period.

Our charges

During the Price Control Period our prices for electricity and gas will be fixed at the current prices for your area, meter type and the payment method that you opted for at sign up (and may change if you change area, meter type or payment method), these being the prices (and standing charge) indicated in the Price Protector September 2016 offer on the opening date of the offer. The only exceptions to this are i) if any charge or cost is imposed by or as a consequence of any action, order, decision or imposition by any governmental, statutory or licensing authority, and, when added to our charges, this causes our prices to exceed the fixed price; or ii) we provided incorrect prices to you in error when you signed up and need to correct your prices.

Our charges after the Price Control Period ends

At the end of the Price Control Period, or at the end of your Price Control Agreement if this is earlier, and you continue to take supply from us, we will place you on our cheapest standard variable tariff applicable to you, which may be more expensive than your current Price Protector September 2016 offer, unless we have another offer that we feel may be suitable for you and have agreed alternative terms with you. We will notify you of your new prices 42-49 days before the end of your Price Control Period and will tell you about other product(s) that may be more suitable for you than the standard product mentioned above.

Changing your mind

You can cancel your Price Protector September 2016 Agreement within 14 days from the date when we tell you that we have agreed to supply you under the Price Protector September 2016 offer. To cancel, simply write to us with your agreement number, saying you want to cancel your Price Control Agreement. Address this to: npower, PO Box 9647, Oldbury B69 2PZ. Or, you can email us at customer.acquisitions@npower.com or phone us on 0800 316 3375 (free from most landlines) or 0330 100 8674 (included in most 'inclusive minutes' from mobiles). You may also use the cancellation form left with you if you signed in person. If your Price Control Agreement is cancelled in this way but you continue to take supply from us, we will continue to supply you on our standard variable prices applicable to you under our Standard Terms as if you had never been supplied on the Price Protector September 2016 offer.

Changing your tariff or supplier

You may end your Price Protector September 2016 Agreement or switch supplier without giving us any form of notice and we will not apply a termination fee. If you change your tariff during the Price Control Period for an alternative npower tariff you will no longer be eligible for the Price Protector September 2016 offer and will be supplied under the terms of your new tariff. You may not be able to switch back to the Price Protector September 2016 offer at any point in the future.

Moving home

If you move home you may be able to transfer this Price Control Agreement to your new home if you continue to meet the Eligibility Criteria and:

  • you let us know that you would like to transfer the Price Control Agreement to your new home when you tell us about your change of address; and
  • we agree with you to continue with the Price Control Agreement at your new home.

If we agree a transfer with you, the prices you will pay for your supplies for the rest of the Price Control Period will be the prices under the Price Protector September 2016 offer applicable to your new home. Those prices may be different from the prices in your present home, for example due to regional variations in our prices or different metering.

If you don't transfer it to your new home this Price Control Agreement will end.

08.08.13

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