Our Responsibility

Our Corporate Responsibility (CR) report outlines the activities of the RWE Group companies operating in the UK for 2015. It covers the 3 strands of our business.

  • npower: gas and electricity supply to homes and businesses
  • RWE Innogy: development, construction and operation of renewable generation
  • RWE Generation UK: conventional power stations

Our Key Priorities

Our main priority across the business is customer service and meeting the needs of our customers, making sure they get the energy they need, whilst doing our bit for the environment too. Ethical matters and our impact on society are also key factors in our business decision making process as we strive to take on board stakeholders’ needs and concerns and consult with them over difficult decisions. We want to ensure that our employees understand and are engaged with social and environmental issues too.

Highlights include:

  • We have been supporting vulnerable households for over 15 years and are continuing to help them have a warmer home by contributing over £1.19 million from the npower crisis fund during 2015
  • 5,000 Fuel Bank vouchers have been issued benefitting more than 12,000 adults and children. We launched the scheme in 2015 in partnership with food bank charity, the Trussell Trust, which supports people living in poverty by providing them with gas and electricity top-up vouchers.
  • A community fund worth £19 million has been launched in Wales in connection with Gwynt Y Mor Offshore wind farm
  • npower raised over £576K for charity partner Macmillan, including the funding a team of dedicated energy advisors in Macmillan’s own call centre
  • In 2015 we managed to reduce our emissions of sulphur dioxide by almost a third, reducing pollution levels
  • £2 million investment into UK communities from community funds linked to renewable energy projects
  • We are harnessing the power of wind and water operating 25 hydroelectric power schemes, 32 onshore wind farms and 3 offshore wind farms. We opened our second largest offshore windfarm in the world with 160 turbines capable of generating enough energy to meet the average energy needs of around 400,000 homes.
  • We achieved the Carbon Trust Standard across all our UK offices. This international environmental award recognises the achievements we have made in the fields of reducing carbon emissions, water use and improving waste management. We are now sharing our expertise with the UK’s largest energy users.


What is the Carbon Trust Standard?

This is an environmental award which recognises real achievements in reducing carbon emissions, water use and improving waste management

How does npower generate green energy?

We replaced old and inefficient lighting with the latest LED technology and this teamed with motion sensors and new controls has reduced the energy needed to light our offices.

Why is wind energy good for the environment?

Harnessing power from the wind is one of the cleanest and most sustainable ways to generate electricity as it produces no toxic pollution or global warming emissions. Wind is also abundant, inexhaustible, and affordable, which makes it a viable and large-scale alternative to fossil fuels.

How do I find out if I can benefit from npower’s Fuel Management programme?

Individuals who are identified as being in crisis by care professionals, such as Citizens Advice advisers, GPs, social workers or police, are issued with a Foodbank voucher to redeem at their local food bank. When the individual goes to the food bank with their voucher, if their household is supplied by npower on a prepayment meter (PPM) for electricity and/or gas, they will receive a top-up voucher.

npower Corporate Responsibility Report (PDF, 950KB)(opens in a new window)