If you’re switching your gas supplier between 13 May and 08 June 2017, you might experience a delay in getting your account set up. This is due to some industry changes, delaying switches for all gas suppliers.
It normally takes about 3 weeks to switch suppliers, but if you’re switching your gas between 13 May and 08 June 2017 there might be a delay while some systems are being updated. It could take up to 5 weeks for your gas switch to go through, so please ignore how long it says in your welcome pack.
It only affects gas – if you’re switching your electricity this will go through as normal.
The delay won’t affect your energy supply at your home – it just means it’ll take us a bit longer to get your account set up. But you can track your switch at any time in your online account, and we’ll send you an email or letter as soon as we’re able to confirm your start date.
Nest Cam Indoor helps to protect your property from intruders, wherever you are
Terms and conditions apply.See Nest Cam offer
Smart meters are the next generation of gas and electricity meters. Unlike traditional meters they communicate between your home and your energy supplier using a wireless network.Find out more about Smart meters
Simply answer a few questions about your home and find out.Check my eligibility for a free boiler or insulation through the ECO scheme
If you own your own home you could qualify for funding from Health Through Warmth
Do you know someone living with cancer who needs help with their energy bills? We may be able to help