For our customers

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  • How we're improving. What we're doing to improve our service. Find out more.
  • Fixed price energy just got smarter with Intelligent Fix - April 2017. Fix your energy prices and get a Nest Thermostat for just £99 including installation (normally £279).
  • Warm to our boiler care plans. Choose a boiler care plan from £8.50 a month for the first year. Call out fees may apply.
  • Free energy saving improvements. Do you qualify for free energy saving improvements like a new boiler, loft and wall insulation?
  • Next stop... simpler energy. Here at npower, we're on a journey to make things better for our customers.

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How we're improving. What we're doing to improve our service. Find out more.

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Frequently asked questions

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Business energy

Receive a £50 Ryman gift card if we can't beat your energy quote.

Changes to discount information

We have changed the way we apply our Direct Debit Discount due to regulatory requirements.

Standards of Conduct

Making sure we put customers first in everything we do.