People we’ve already helped

Find out more about people who’ve benefited from the Health Through Warmth scheme across England and Wales

Care & Repair Cymru HTW clients

Mary

Mary - Cymru

Mary, aged 80, has pulmonary fibrosis, arthritis, a thyroid problem, hernia, and diverticulitis. The central heating in her property was over 30 years old and constantly breaking down, leaving Mary without heating or hot water and the cold made her health conditions worse. Mary has no savings and was unable to afford to replace the boiler. After assessing Mary’s needs, Cardiff Care & Repair sought quotations for a new boiler. The cost was £3,180 and due to Mary’s background and circumstances the Care & Repair caseworker was successful in applying for charitable funding from Electrical and Electronics Industries Benevolent Association (£500.00), Friends of the Elderly (£100.00), Home Warmth for the Aged (£200.00), Aid for the Aged in Distress (£125.00), The Eaton Fund (£250.00), and a local catholic parish (£200.00). The remaining balance of £1,805 was accessed from the npower Health Through Warmth Crisis Fund administered by Care & Repair Cymru. Mary comments: “I now have a lovely warm home heated by an efficient boiler which also helps to keep my energy bills down. I’ve got peace of mind knowing that I won’t be left in a cold house with no hot water."

George

George

When George was in the army he sustained a foot injury which left him with permanent disability. He has limited mobility and can’t walk without a crutch, and his wife, Margaret, also has a back injury. Their old boiler only worked intermittently, but then failed completely and they were left without any heating or hot water. Care and Repair Powys were already working with George and Margaret to help them with disabled facilities in their home. So when the heating broke they got a quote for a replacement boiler and accessed funding from a range of forces charities. They also received funding via Care and Repair Cymru, from the npower Health Through Warmth Crisis Fund. George said: “We had been struggling with the heating for a while, but when it broke down completely we were really worried. All these organisations working together to help us was just marvellous, we are over the moon.”

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HTW clients in East Riding of Yorkshire

Sarah

Sarah - Yorkshire

Sarah, aged 51, had depression and following some extremely distressing personal circumstances she experienced a nervous breakdown. The boiler in her semi detached home broke down leaving her without heating and hot water which added to her very stressful situation. Sarah was unable to afford a replacement boiler and didn’t know where to turn for help.

After visiting the local pension service for advice, Sarah was referred to npower Health Through Warmth. The local scheme co-ordinator quickly organised quotes and sought funding for installation of a new boiler, costing £1,321. Contributions were made by the occupational charity Cavell Nurses' Trust (£700), Welton Relief in Need Charity (which only operates locally) (£150), and £471 was accessed from the unique npower Health Through Warmth Crisis Fund.

Sarah says: "The help and compassion I received from Health Through Warmth was so appreciated, my life has been changed for the better."

Marjorie

Marjorie - Yorkshire

Marjorie, aged 72 from Beverley has depression and suffers with lichen planus. Her home only had a few storage heaters, and there was no heating in any of the bedrooms or the bathroom.

After being referred to npower Health Through Warmth by her doctor, the local scheme co-ordinator, based at East Riding of Yorkshire Council, helped Marjorie get a grant from Northern Gas Networks so that gas could be connected to her property.

Installation of a new gas central heating system was then arranged at a cost of £2,678. Contributions to help pay for the work came from her local authority’s Warm Homes Healthy People Fund, and charities including Home Warmth for the Aged, an anonymous older people’s charity, Friends of the Elderly and the Lighthouse Club Benevolent Fund.

A contribution was also made from the npower Health Through Warmth Crisis Fund.

The HTW co-ordinator discovered that Marjorie had also built up a debt on her electricity account with npower. Working together, we helped Marjorie apply for assistance from the npower Energy Fund which is managed by Charis Grants. Her application was successful and after making agreed regular payments, the debt was written off.

Marjorie said: “The difference having central heating has made to me is unbelievable. I’m very grateful for the help from Health Through Warmth and all the other organisations.”

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HTW Foundations Independent Living Trust clients

John and Edna, Pendle

John and Edna

John, aged 73, has had prostate cancer and is diabetic, and his wife Edna has chronic osteoporosis of the hip and spine and can only walk short distances. They moved into their home in 1973 but never had the money to have central heating installed, relying instead on a gas fire in the living room and their cooker for warmth.

During the last few years they really struggled with the cold weather, and in winter had been confined to the living room to keep warm.

John and Edna contacted St Vincent’s Homecare & Repair, who arranged for central heating to be installed and some essential, associated electrical work to be carried out, costing £4,970

The caseworker accessed funding from a wide range of charities including: the Printing Charity, Independence at Home, Licensed Trade Charity, the Furnishing Trust and Hospitality Action. Hospitality Action were able to make a contribution towards the cost of the work because Edna used to work in the hospitality industry as a barmaid.

They applied to the Foundations Independent Living Trust for a contribution from the npower Health Through Warmth Crisis Fund.

Edna said “Having gas central heating has made a huge difference to our lives and we are so much more comfortable in our home now.”

Margaret, Blackpool

Margaret - Blackpool

74 year old Margaret lives in Blackpool and has cardiovascular problems, which can be worsened by the cold. She was left without heating and hot water when a gas engineer condemned her boiler because he found that it was leaking carbon monoxide. Margaret turned to halogen heaters to keep warm, but as the temperatures dropped she found it difficult to heat her home properly.

Margaret approached Blackpool Council’s Care & Repair Agency who applied for funding from the Foundations Independent Living Trust HTW hardship fund. This funding enabled the agency to arrange for a new boiler, thermostat and flue to be fitted.

Margaret comments: "When my boiler stopped working I didn’t know what to do, but the team at Blackpool Council Care & Repair were great and found funding to pay for the work. I’m so happy that my house is lovely and warm again."

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HTW clients in Leicester

Pamela

Pamela - Leicester

Pamela has asthma, diabetes, limited mobility, high blood pressure and thyroid problems. Her boiler had broken down and two of the radiators were leaking, leaving her without heating or hot water during one of the coldest winters on record. Due to Pamela’s health conditions she was extremely sensitive to the cold.

Pamela called Leicester City Council’s customer service team who referred her to npower Health Through Warmth. The local scheme co-ordinator established that no statutory grants were available, so immediately sought funding for a new central heating system. The work cost £2,473.20 and a range of charitable organisations contributed funds, including £250 from Friends of the Elderly, £200 from Home Warmth for the Aged, £750 from Hospitality Action, £773.20 from Unison Welfare and the balance of £500 was accessed from the unique npower Health Through Warmth Crisis Fund.

Hospitality Action were able to make a contribution towards the cost of the work because Pamela used to work in the hospitality industry as a cook.

Pamela said: "I didn’t think I could get any help until I was put in touch with npower Health Through Warmth. The scheme has been a great help, I had no idea that charities and Health Through Warmth would be able to help pay for the new heating system. I’m really grateful."

Elaine

Elaine - Leicester

Elaine, 57, has asthma and osteoporosis, which can be worsened by cold living conditions. Elaine had a coal-fuelled central heating system that often broke down and required constant refuelling which was difficult for her to do.

Elaine contacted the Saffron Resource Centre to see if there was any help available. They referred her to the npower Health Through Warmth co-ordinator, based at Leicester City, who arranged quotes and sought funding for a new boiler to be installed.

The cost of the work was £2,805.60 and contributions were made by Junius S Morgan Benevolent Fund (£250) and Cavell Nurses' Trust (£250). The remaining balance of £2,305.60 was accessed from the unique npower Health Through Warmth Crisis Fund.

Elaine was really pleased with the help she received from Health Through Warmth. She says she is much more comfortable now, and looks forward to putting the heating on, knowing that the boiler is reliable and the system is easy to manage. When her grandchildren come to visit they can now play in a warm house and she doesn't need to worry about them feeling cold.

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HTW clients in Merseyside

William

William - Merseyside

William, aged 83, from Merseyside has chronic heart disease, sight and hearing impairment. His boiler was almost 30 years old when it broke down, leaving him and his wife without heating and hot water.

William contacted Energy Projects Plus, where the local Health Through Warmth co-ordinator is based, to ask if there was any help available. He was referred to the npower Health Through Warmth scheme, and the co-ordinator arranged for a new boiler to be installed, costing £1,795. William was able to contribute £795, and further funding of £400 was obtained from the Sefton Council SEARCH scheme. The remaining balance of £600 was accessed from the unique npower Health Through Warmth Crisis Fund.

William comments "I couldn’t afford to pay for a new boiler and I’d tried to get assistance from other schemes, but I didn’t qualify. When I found out that the Health Through Warmth scheme was able to help me to install the new boiler and assist with funding, I was just lost for words. I’m so pleased, and have peace of mind knowing we can rely on our heating system."

Victoria

Victoria - Merseyside

Victoria, aged 47, has severe chronic fibromyalgia and osteoarthritis, and is in constant pain with stiffness and limited mobility. Her boiler was extremely old and faulty, often leaving her without heating.

Victoria contacted Energy Projects Plus advice line and was referred to the Health Through Warmth team. The local co-ordinator arranged for a new boiler and radiator to be installed, costing £1,880, and accessed a grant of £800 from an anonymous charity. Victoria was able to make a contribution of £230. The balance of £850 was paid by the npower Health Through Warmth Crisis Fund.

Victoria said: “I knew I couldn’t afford the whole cost of a new boiler, so I was relieved when I found out I could get financial from the Health Through Warmth Crisis Fund and a charity. It’s made such a difference.”

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