Further information

Find out more about the benefits of Direct Debit.
Send us a meter reading.
Find out how you can save energy and money around the home with a little help from Wallace & Gromit
Still got questions? Try our in-depth FAQs.

Further information

Find out more about the benefits of Direct Debit.
Send us a meter reading.
Find out how you can save energy and money around the home with a little help from Wallace & Gromit
Still got questions? Try our in-depth FAQs.

Further information

If you are a new customer your first statement may not include a review of your payment amount. When we set up your account, we match your statement dates to the dates our meter reader will call; to make sure your statements are accurate. Sometimes this means your first statement will be sent before we have supplied you for 6 months. When this happens, we haven't got enough data to complete your mid-term review, so we delay the review until your next statement which will be in 6 months time. After that we review your payment amount every time your statement is due, to make sure you're not paying more or less than you should be.

Find out more about the benefits of Direct Debit.
Send us a meter reading.
Find out how you can save energy and money around the home with a little help from Wallace & Gromit
Still got questions? Try our in-depth FAQs.

Further information

We give automatic refunds on credit balances of £60 or more for each fuel at the time of your annual review. If you have a credit balance of less than £60 on each fuel a refund is available on request. Any refunds must be based on an actual or customer reading, and we'll confirm the refund in your next statement. Remember if you take both fuels from npower, we'll use any credit on one fuel account to clear a debt on the other fuel before any refund will be made..

If you are a new customer your first statement may not include a review of your payment amount. When we set up your account, we match your statement dates to the dates our meter reader will call; to make sure your statements are accurate. Sometimes this means your first statement will be sent before we have supplied you for 6 months. When this happens, we haven't got enough data to complete your mid-term review, so we delay the review until your next statement which will be in 6 months time. After that we review your payment amount every time your statement is due, to make sure you're not paying more or less than you should be.

Find out more about the benefits of Direct Debit.
Send us a meter reading.
Find out how you can save energy and money around the home with a little help from Wallace & Gromit
Still got questions? Try our in-depth FAQs.

Further information

Find out more about the benefits of Direct Debit.
Send us a meter reading.
Find out how you can save energy and money around the home with a little help from Wallace & Gromit
Still got questions? Try our in-depth FAQs.

Further information

Find out more about the benefits of Direct Debit.
Send us a meter reading.
Find out how you can save energy and money around the home with a little help from Wallace & Gromit
Still got questions? Try our in-depth FAQs.

Further information

Find out more about the benefits of Direct Debit.
Send us a meter reading.
Find out how you can save energy and money around the home with a little help from Wallace & Gromit
Still got questions? Try our in-depth FAQs.