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Our response to Ofgem

In October, the energy regulator Ofgem wrote an open letter to all energy suppliers asking them to carry out an independent assessment into their complaints resolution processes across domestic and micro business customers. 

The findings from the assessment are now available – and some of the steps we already have in place to improve the way we handle complaints.

Learn more

Consultants and Brokers

At npower we recognise the important contribution that consultants and brokers make in the market place and seek to work together with them as energy partners.

Broker Online Application

Understanding credit risk

We have created a guide to help businesses better understand Credit Risk, how it is calculated and how we can work with your business to mitigate it.

Download our guide (PDF, 766KB)