How to tell us you're moving

Contact our Business Movers Team as soon as you know when you’re moving

0845 075 0430

If we recently let you know that we’ve moved your account to our new billing system, or if you’re joining npower Business as a new customer, the number is 0800 980 5505.

Lines are open Mon to Thur: 8:30am to 5:30pm, Fri: 8:30am to 5pm. View call charges

Please have the following information to hand:

  • Your company name
  • Site address
  • Date of occupancy change
  • Meter readings (if available)

If you’re leaving a site we supply, please also tell us:

  • Your forwarding address and phone number
  • New occupier details (if known) or landlord’s name, address and phone number

If you’re moving into a site we already supply, please also tell us:

  • Forwarding address of previous occupier (if available)

Usually we’ll complete our change of occupier processes within about 3 weeks.

We may ask you for more information to help us confirm the change. Please don’t be offended if we do, it may be needed to help us close the previous occupier’s account. We just want to be sure all our customers pay the right amount for the energy they’ve used.

You can also give us your details online and we’ll call you back

Or write to us at:

Business Movers Team
npower Business
PO Box 583
Hull
HU5 1YU