Standards of service

There are a number of Guaranteed and Overall Standards, to ensure you receive outstanding service.

Standards of service - Electricity Distributor and Gas Transporter

Your local electricity distribution company and/or gas transporter operate standards that cover supply interruptions, maintenance work, etc.

Standards of Service (PDF, 0.32MB)


Our Service Promise - Supplier

At npower we want to ensure you receive the highest standards of service.

We aim to answer your calls quickly and efficiently and deal with any written queries  promptly. We will always be understanding and fair when handling your enquiry, so feel free to contact us.

We welcome your comments about our service. If we don’t meet the standards you expect of us, please get in touch so that we can listen to your concerns and learn from them.