Conditions of supply

All our customers are supplied under our conditions for supplying energy to small and medium enterprises – you can view and print a copy by following the links below.

The principal terms is a summary of the key parts of the conditions of supply.

If you aren’t sure which conditions apply to your contract, or you agreed your contract before the dates shown below, please call us on 0845 166 3360. If we recently let you know that we’ve moved your account to our new billing system, the number is 0330 100 8100
(view call charges).

If you’re on our out of contract (deemed) rates, please see our deemed rates page

June 2017

These conditions apply to:

Fixed or Variable contracts agreed on or after 26 June 2017

Flexible contracts with a start date on or after 29 August 2017

Conditions of supply (PDF, 105KB)

Principal Terms (PDF, 69KB)

November 2016

These conditions apply to:

Fixed or Variable contracts agreed between 1 November 2016 and 25 June 2017

Flexible contracts with a start date between 4 Jan 2017 and 28 August 2017

Conditions of supply (PDF, 191KB)

Principal Terms (PDF, 86KB)

October 2015

These conditions apply to:

Fixed or Variable contracts agreed between 1 October 2015 and 31 October 2016

Flexible contracts with a start date between 4 December 2015 and 3 January 2017

Conditions of supply (PDF, 91KB)

Principal Terms (PDF, 66KB)