How to make a complaint

We'd like you to be happy with our service. However, we know that sometimes things can go wrong. If you have a complaint, we’ll do everything we can to resolve it with you as quickly as possible.

Here’s a copy of our leaflet which explains how we deal with complaints we receive from business customers:

Download leaflet (PDF, 120KB)

Each year we publish a short report, to let customers know about our complaint handling performance. To read the most up-to-date information, please see our Annual complaints report.